Brookings Health System
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feedback about Brookings Health System
The medical care is fine but the billing or accounting department is the worst I have ever experienced
I felt like my complaints were complained about by nurse because of too many several complaints I had. Which was the worst because she only wanted to focus on 1 thing which was worst. I felt like the doctor didnt do much because he focused on tests were done by another doctor at a walkin clinic at another Avera location 2 days before was not receptive to the idea to do more tests I requested. Therefore my multiple complaints were sorta shrugged off maybe during my visit here. So I didnt feel my needs for what I was there for got met in terms of doing more tests for feeling I was going to faint a few days before with other symptoms. Have not felt that way over 10 years. Walkin clinic was closed for holidays so had no other option except emergency room. Got turned down to get another chest xray and a blood test. Maybe this was a waste of money I think. Maybe its just me but felt more unfriendlier than some of the bigger hospitals in bigger cities with more patients but it could just be luck who I run into. I am an outsider to the sioux falls area and south dakota area where I have no family from or who has ever lived in South Dakota have thought there could be identity mix-up between me and another person with similar name in south dakota because I have seen things on my records at another Avera which have been very inaccurate concerning giving birth by c-section. And welll... I have no children have never given birth before. And dont know that errors are ever fixed. However, with my current being around this area there are not that many health facilities to choose from getting treatment at without a far drive requiring gas money.I am beginning to regularly enjoy making complaints on this google app since I have so many and police dont usually want to hear or do anything about these type of complaints or anyother small complaints I always seem to have. Its a shame for some of us who are isolated have no family to come with us to verify witness assist with communication or make sure things are done right with medical care.
Top Notch Facility!
My wife and I were in town for a wedding this past weekend and at the time she was 36 weeks pregnant. We had an OB appointment prior to leaving and everything was A-OK so we decided to make the 6.5 hour trek from west central ND. Our son decided to change our plans and come early. I work in nursing and have been a RN for 5 years and just recently passed my NP boards, so I am well accustomed to the varying personalities of healthcare workers and differing agencies. The Brookings Health System is honestly one of, if not, thee best facility I have ever been in contact with. Their genuine compassion and care can be seen throughout all facets of the hospital from nursing to housekeeping to the providers. I was exceptionally impressed with the nursing staff as they were kind, caring, educated, and most importantly supportive. Even though our birth did not go as expected we would not change a thing and we have the Brookings Health System to thank for this, so much so that we named our son Brookston! I can unequivocally say that other healthcare facilities can learn a thing or two from this facility especially their OB department!
Forrest and Jenny
The dietary staff is phenomenal! Nurses are ok, doctors dont know what they are doing. Definitely a great place to eat though!
Been there many times with very fast heart rate SVT. The staff of DR. and nurses are great. They reacted quickly and are so qualified in what they do. I am so thankful for living in this area of SD and having an Emergency room like this