Cache Valley Hospital

I've delivered both of my babies at Cache Valley Hospital and I loved it. The staff is so friendly and was so attentive to my needs. Both times, I've been the only one or one of a few women giving birth so the care is very personalized. The rooms are amazing and spacious and I love that I don't have to move to a tiny room after delivery. And they do so much to make it extra special, like the celebration dinner and pictures. I loved my nurses and the experience was fabulous. I'm so glad I chose to have my babies here!

This is by far the worst medical facility I have ever worked with. I had a minor medical procedure scheduled with them. They called me up and gave me the cost for the hospital part of the operation. I was told it would be a little over $3,000 for the procedure (again just the hospital part not the doctor or anesthesiologist) and was told I had to pay the amount before surgery. I thought this number was a little steep because the operation takes an hour or less. I confirmed the amount and was told this was the cost of the procedure unless something went wrong. I went ahead and paid them. I had the procedure and every thing went smoothly. Three weeks later I got a bill in the mail from the hospital for $11,000 (once again just the hospital part). I made multiple calls to different departments trying to figure out what happened. Got a lot of run around but no one knew what was going on. Finally I noticed they weren't using the same medical code they originally quoted me. I asked for this to be explained and they couldn't give me an answer. I was just told "it is common for hospitals to change medical codes" and "the doctor thought it was a better fit for the operation". I asked why the doctor thought this and was not given an answer. Looking into the codes I can not find a reason to use the second code. Was told there was not much else they could do and I was responsible for the bill. Luckily insurance is covering 70%. But I feel like these people are crooks.

Lessons Learned:
1. Shop around. Logan Regional, Franklin County, etc. would have been cheaper. A lot of times Franklin County Medical Center is a fraction of the cost of medical providers in Logan.

2. Record everything. Last I checked, It is legal in Utah to record telephone and personal conversations (check the current law before doing this). This helps to prove you have been misdirected and lied to.

3. If at all possible, avoid Cache Valley Hospital. In my opinion, this place has really gone down hill since being purchased by Mountain Star.

Clarification to response. This was NOT a misunderstanding of the deductible. My documentation and hospital staff have confirmed this. The first medical code they used for the surgery estimate was $3,000 total. The code they used for the billing was a different code totaling $11,000. Also I had to pay 30% of the $3,000 as "your part" of the operation prior to the surgery being performed.

The nurses in the ER are very friendly and helpful, and I would rate them a 10 if I could.

The only reason I am not rating them a 5 is because I was in and out of the ER several times and they were never able to diagnose me and claimed I was abusing the ER system. I am 20 years old and lost my job because I was not able to go to work from being so sick. I was given several high medical bills and told I cannot seek medical financial help because not a single bill was over a certain amount. I wanted to set up payment plans but was not able to. They’re financial help for people in need is very minimal. It’s been almost a year and I still am sick but can not afford the help.

I went in for a back fusion. The service was excellent! The nurses took good care of me! I felt safe and in good hands with the Cache Valley Hospital staff and doctors. Thank you very much!

Very helpful staff. Courteous & supportive. I felt comfortable having my husband there. We are from Arizona and we believe we were very fortunate to have his surgery there. Dr Nelson was very helpful, fully explaining everything to us and helping with his post operative care. Away from our home, we were glad to find ourselves in good hands. Thank you.