Carepoint Health-Hoboken University Medical Center

Address

308 WILLOW AVE, HOBOKEN, NJ 7030 USA

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Phone

(201) 418-1000
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Emergency service available

308 WILLOW AVE, HOBOKEN, NJ 7030 USA

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Consumer feedback about Carepoint Health-Hoboken University Medical Center

George Ohwell
George Ohwell

1 out of 5 stars

posted 1 month ago

DON'T BE DUPED. OUT OF NETWORK IS OUT OF NETWORK.

This hospital advertises that they're in-network for labor and delivery if you go through the ER. This is 100% FALSE, you will be billed $250k and your insurance company will only cover a fraction of it. YOU'LL BE EXPECTED TO PAY THIS. AVOID AT ALL COSTS.

Caitlyn B
Caitlyn B

1 out of 5 stars

posted 4 months ago

Like many others, if I could leave negative stars, I would. I’m new to the area and I was seen in the ER for a severe headache. Insurance went through fine and they discharged me.

They scheduled a remote follow up appointment with a nurse practitioner and I paid my usual co-pay. She recommended I have some lab work done and I asked about pricing and she said it would be the same as an office visit.

I arrive at the hospital and get checked in and they tell me that I am in-network and have no copay and that my insurance will cover all costs and that “off the record,” if I receive a balance from my insurance I should dispute it.

I ended up having to go twice because they sent the wrong lab request.

A month later, I got notice from my insurance company that I met my out-of-network deductible because of the labs and that they won’t pay because it was THOUSANDS OF DOLLARS over what would be considered normal and reasonable to bill for the work performed.

I literally could have had a major surgery for cheaper than this routine diagnostic lab work.

This hospital actively practices price gouging. I’ve already called my lawyer and am planning to report them.

David Antonuccio - NYC
David Antonuccio - NYC

1 out of 5 stars

posted 1 month ago

Long story short - Avoid this hospital emergency room. Unless you prefer to pay outrageous costs above and beyond what any hospital could possibly charge. And then suddenly your insurance does not cover it. Insurance that is accepted everywhere else on the face of this Earth. A complete rip-off. SHAMEFUL.

Denise Moylan
Denise Moylan

1 out of 5 stars

posted 1 month ago

Went to emergency room with my 13yr old in lot of pain. Think its her gall bladder and they left us sitting there while thwy took 6 other ppl before us when they were not as serious. This is crazy. I had to speak to a supervisor in orderfor my daughterto be seen.

Jason Reina
Jason Reina

1 out of 5 stars

posted 2 months ago

I can corroborate the price gouging that has already been mentioned in previous reviews. I went to the ER at Carepoint in March to get Xrays taken to make sure i hadn't broken my ankle. I went pretty late and was seen relatively quickly, took a couple Xrays and was dismissed quickly with an ankle sprain. What i learned later while dealing with billing is that each visit is given 'points' starting with when you are admitted to triage. The more time and resources used in triage, the more points you accrue and as you accrue points you go from Level 1 up to Level 4 in charges. My brief Xray and dismissal somehow accrued enough points where I was charged as a Level 3 visit for $8250 before charging for Xrays (an addiitonal $1500). In total $9750 for an X-ray of my ankle. Even though insurance picked up a portion of this, we're left paying thousands of dollars out of pocket for subpar service. Unless you are dealing with a real emergency avoid going here.
*During the entirety of writing this review i've been on hold waiting for customer service to explain how my service qualified as level 3.

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