Carepoint Health-Hoboken University Medical Center

Address

308 WILLOW AVE, HOBOKEN, NJ 7030 USA

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Phone

(201) 418-1000
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308 WILLOW AVE, HOBOKEN, NJ 7030 USA

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Consumer feedback about Carepoint Health-Hoboken University Medical Center

Caitlyn B
Caitlyn B

1 out of 5 stars

posted 2 months ago

Like many others, if I could leave negative stars, I would. I’m new to the area and I was seen in the ER for a severe headache. Insurance went through fine and they discharged me.

They scheduled a remote follow up appointment with a nurse practitioner and I paid my usual co-pay. She recommended I have some lab work done and I asked about pricing and she said it would be the same as an office visit.

I arrive at the hospital and get checked in and they tell me that I am in-network and have no copay and that my insurance will cover all costs and that “off the record,” if I receive a balance from my insurance I should dispute it.

I ended up having to go twice because they sent the wrong lab request.

A month later, I got notice from my insurance company that I met my out-of-network deductible because of the labs and that they won’t pay because it was THOUSANDS OF DOLLARS over what would be considered normal and reasonable to bill for the work performed.

I literally could have had a major surgery for cheaper than this routine diagnostic lab work.

This hospital actively practices price gouging. I’ve already called my lawyer and am planning to report them.

Jason Reina
Jason Reina

1 out of 5 stars

posted 1 week ago

I can corroborate the price gouging that has already been mentioned in previous reviews. I went to the ER at Carepoint in March to get Xrays taken to make sure i hadn't broken my ankle. I went pretty late and was seen relatively quickly, took a couple Xrays and was dismissed quickly with an ankle sprain. What i learned later while dealing with billing is that each visit is given 'points' starting with when you are admitted to triage. The more time and resources used in triage, the more points you accrue and as you accrue points you go from Level 1 up to Level 4 in charges. My brief Xray and dismissal somehow accrued enough points where I was charged as a Level 3 visit for $8250 before charging for Xrays (an addiitonal $1500). In total $9750 for an X-ray of my ankle. Even though insurance picked up a portion of this, we're left paying thousands of dollars out of pocket for subpar service. Unless you are dealing with a real emergency avoid going here.
*During the entirety of writing this review i've been on hold waiting for customer service to explain how my service qualified as level 3.

Rinky Patel
Rinky Patel

1 out of 5 stars

posted 2 months ago

I am writing this review while supporting my relative in L&D in this hospital. The nurse who is taking care of my sister has no smile on her face and not even making the patient feel better if we ask her why the labor pain isn't getting better with epidural, she answers back with another topic. She is mostly sitting on her computer and lazy to stand up and look at the patient. The anaesthetist hit the wrong spot for epidural and the patient is still having terrible labor pain. They offered redoing the epidural after 4 long hours.

Over all I would give negative star to the hospital and staff. Avoid coming to this place. I could have drive my sister to somewhere further at better hospital for delivery.

Joanne Lin
Joanne Lin

5 out of 5 stars

posted 4 months ago

I delivered my first child at HUMC in April and had a fantastic experience. The facility was recently upgraded and each maternity suite was spatious and private. However, what made the experience truly exceptional was the L&D and maternity ward staff. The nurses were so warm and caring and tended to all our needs (baby, mom and dad). Marlita and the team in L&D were informative and calming as they shepherded me through 24 hours of labor! We stayed in the hospital for multiple shift changes but all the nurses were accommodating and helpful as we navigated the first few days as parents. They were respectful of our preferences and never pushy. All in all, a Great place to deliver!

Haresh limbachiya
Haresh limbachiya

5 out of 5 stars

posted 7 months ago

Place is very clean and staff is friendly. Staff is very hardworking. This is number one hospital in the city.
I will Prefer my all friends and relatives..

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