Carolina East Medical Center
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feedback about Carolina East Medical Center
The emergency department is THE slowest I have ever seen. If you have an emergency, you are really better off to go somewhere (anywhere) else. And the staff could not have seemed less concerned with the well-being of the patients.
Horrible, we went on a night when they had a bomb threat. So sat in waiting room for 5 hours, before we got seen. But so quickly after we got in a tiny room they tried to hurry us out, what is treating everyone in hospital like a threat going to solve. So unprofessional, unreal. My son stopped breathing twice that night. They asked if it was a emergency? Hello? My son stops breathing, ya I consider that a emergency. Instead they're worried about some kid, prank call in. If there's a bomb threat 9 times out of 10 it won't happen. Take care of your patients is your #1 priority. They don't care, they cared more. About drama, than patients. We had to get told oh, we don't see nothing. Then drive over a hour to Pitt, where real doctors found issue. Y'all low life pos if I lost my son cause of y'all. Y'all would all be fired. Which should be done anyway.
I went to the the emergency department for a hand injury. When I got there Natasha immediately asked how she could help me. After I told her she said that I needed go to the minor emergency department for my care due to the minor nature of my injury. The staff were wonderful. I was immediately escorted through some doors where my vitals were taken. Then I was escorted to the minor emergency department. I was placed into a room where either Eleanor or Monica took my insurance information. As soon as she was finished taking my information a nurse by the name of Donna came in and continued to get medical information. I was then taken to have my hand x-rayed. The longest wait that I had was when I was waiting for the x-ray results to come back. That was approximately one hour and then the PA by the name of Natalie came in to examine me, give me the x-Ray results and to go over a treatment plan. I was then given discharge instructions which included a referral to Carolina Orthopedics and Sports Medicine. The next day I received a follow-up phone call to see how my hand pain was and I was asked if I made my follow-up appointment. In summary this facility gets a five out of five rating for me. The staff were attentive, friendly, prompt, professional and knowledgeable. Keep up the good work.
The staff was very good to me during my stay. The Doctors and Nurses kept checking up on me and were very helpful.
My wife was admitted to the ER yesterday morning (12/19) following complications from surgery one week earlier. It took the hospital the entire day to contact the Urology Practice that performed that surgery. They preformed a ton of labs but the ER doctor admitted that she didn't know much about Urology!
The Urologist came soon after being contacted and she had a surgical procedure to correct the problem at around 8:00 PM. Totally unacceptable performance from the hospital