Caromont Regional Medical Center
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feedback about Caromont Regional Medical Center
Would have really liked if I could leave a better score and comment but I can't. The only reason I give 2 stars is because of the ER and overall cleanliness. The ER was efficient and got us in a room in adequate time. It was after arriving in the room that all communication stopped. Even after being told no food or water, no one knows when the doctor will be here to discuss the issue and it is going on 19 hours. I understand that some stuff is out of the floor nurse's control but the overall communication between patient and doctor needs to be addressed .
I really wish you could do a negative rating. so, my dad has surgery last night to remove his little toe due to diabetes. he goes into surgery around 5:20 p.m., my family and i go to surgery waiting and check in and sit down. Lady at desk lets us know that she is covering breaks and leaves at 6:30 but that she would give recovery the number to where we are sitting. A little after 8, my sister-in -law finds a number to call because we have not heard a word how it is going. Someone finally calls us back and informs us that my dad has been back in his room since 6:30. At this point i am furious. Get to my dad's room and he tells us that he had inquired where his family was. i immediately asked for a patient Rep. to come and speak with me. Once the Rep got there, her belittling attitude set me off even more. Gastonia would be better off without a hospital like this. Service at this facility has definitely gone down the tube over the years. Very dissatisfied with how they relay information to family of patients.
Some services provided by CaroMont are adequate, or, in some cases, very good. However, the Emergency Department is consistently sub-par. The Mount Holly ER location is basically an urgent care that happens to have a CT scanner. The Gastonia ER location has the tools, however, often lacks the necessary expertise, and most definitely is unfamiliar with the concept of good bedside manner. Would recommend Atrium or Novant for emergency care. Worth the drive, especially when you need to "cheat death".
If I could it'll be a 0!!
I went to this hospital when I was 23 weeks pregnant because I had been having leakage and wanted to get if it was just normal pregnancy wetness or something to be worried about. I waited 30 mins before even being taken up to the maternity ward. Then when I got to a room the nurse(wish I could remember her name) was really rude. She asked why I came to the hospital instead of driving to Charlotte. Mind you it was 2 in the morning. Anyway she proceeded to be rube with her questioning. After she swabbed me for a test to determine if it were in fact amniotic fluid. She sent the test and no longer than 15 I was told it wasn't amniotic fluid. She never checked me, nor did she do an ultrasound. Which is really important when dealing that far along in a pregnancy.But because she told me the test was negative for amniotic fluid I trusted what I was told. Long story short 3 days later I was I had more and more leakage along with pain in my abdomen which I thought was me having to use the bathroom. That night had a gush and this time it was blood. Of course I'm not dumb enough to go to this hospital again, I drove to Charlotte 1 in the am. They saw me immediately and I was checked and an ultrasound was done. I was told that my baby was in my canal and breech. I had an emergency csection at 24 weeks at 2 am to a baby boy 1 lb 8.3 oz. Things could have been avoided or at least I would have been informed on my situation if they would have done their job. You know instead of being rude as hell!!! I will never ever go to this place again.
Worst experience ever. Nurses don’t care about the well being of their patients and only care about getting off work. This hospital allowed my starving grandmother lay in a bed for over 8hrs after the doctor gave orders for food. Not to mention when asking the nurse that was in the room to assist in adjusting her bed she stated “that’s not my job,” and left the room. We were lied to about chairs for family members. If you want quality care for you or your family, I highly recommend looking for a different facility. $$$ is all these people care about.