Centegra Health System - Woodstock Hospital
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feedback about Centegra Health System - Woodstock Hospital
If I could give zero stars I would. Took my daughter here after good things about this place. My daughter is 15 years old. Seen a Dr on Sunday and was told if she was feeling worse to go straight to the er. So we did on a Monday evening. We we're checked in right away and the front staff was great. However, not the same in the back. After a long while of just sitting there the nurse came in and asked if she could pee in a cup. Which she did and then the pee just sat there for 45 minutes befor e I pressed the call button. A total different nurse came in and she said she wasn't aware that my daughter had gone to the bathroom. Well had someone came to check on her in the 45 minutes we were just sitting there they would have known. While they were doing who knows what my daughter was freezing because they couldn't be bothered to give her a blanket and crying because she was in so much pain. After sitting there for two hours I spoke up and said we were going to another hospital that's when everyone wanted to help. All of a sudden the pee was taking down to the lab and the Dr wanted to see us and another nurse came in to tell me how sorry they were that this was happening and that she would make sure I wasn't billed for the Dr. Never never again will go here or take anyone I love or even hate.
As another user said, the nurses have no compassion here. She’s absolutely right. I went in because I was having a Lupus flare up. While I was there the nurse never came to check on me. I asked three separate times for anti-inflammatory medicine for pain and something for nausea. After the third request I was given maalox and a tablet of Mortrin. I was concerned about taking the Motrin with my stomach upset, so asked for Motrin or any anti inflammatory via my IV. I never received it. In addition, I received no treatment for the Lupus flare up.
I finally got fed up and asked to be discharged since I wasn’t receiving any care, let alone proper care. The nurse was insulted. She reacted like a teenager. She actually mocked me and made fun of me in the main staff area. It was truly bizarre. I was so sick and felt like I entered the Twilight Zone. It was beyond unprofessional. It was freaky.
In fairness, my rheumatologist had told me never to go to this hospital for emergency care. He said if I couldn’t get to Northwestern, that I should go to Good Shephard. But as sick as I was, I couldn’t drive that far. Next time I’ll pay for an Uber.
When in for stomach pain doctor wanted to admit me but said they did not have no impatient rooms had to be transferred to another hospital if I was told us in the beginning I would never signed in for treatment would have went somewhere else also McHenry was full beds were full in Huntley computer lines were down all day so they said the only place was Rockford which I did not want to go wish they told me that I would have had to been transported to another hospital if I was admitted so I left and went home waiting to see what the insurance says so if you're looking for a hospital think you're going to be admitted you might want to go elsewhere doctors and staff were great though thank you
I called in to speak with Dr. Hoffman after having some negative side effects from a medication he prescribed. His nurse answered and I explained that I had been perfectly fine before taking the medication but that I was having panic attacks and extreme anxiety after taking it. Her response was "Well, you weren't perfectly fine before taking the medication if you had to take it in the first place". Excuse me?
I asked her if it was normal to be feeling like that and she said she wasn't sure. I asked to speak to the doctor but he was busy.
I then told her that if I continued to feel that way that I was going to the ER. The nurse told me that I shouldn't go to the emergency room and should instead go to immediate care... I felt like I was going to pass out and was in no shape at the time to be sitting around in immediate care. She then explained to me how the emergency room is for emergencies only....
The nurse then recommend I speak with Dr. Shelly instead of Dr. Hoffman since he was busy. I made an appointment to speak with Dr. Shelly and a little bit after that the same nurse called me back and told me Dr. Shelly couldn't do anything so I would have to schedule an appointment with Dr. Hoffman. WOW. Who hired this lady?
I hope she loses her job and never gets to be a nurse again because never have I dealt with such condescending nonsense from someone who's supposed to help nurse you into good health.
I will never return to this hospital or see this doctor again.
Fees are exorbitant and billing is a nightmare. Good Shepherd is on Route 22 or take Randall Road to Sherman or St. Joseph.