Charleston Area Medical Center
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Address

501 MORRIS STREET, CHARLESTON, WV 25301 USA

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Phone

(304) 388-5432

Emergency service available

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Consumer feedback about Charleston Area Medical Center

CAMC General Hospital
Reviewed from Google

2.8 out of 5 stars

Jodie Garretson
Jodie Garretson

1 out of 5 stars

posted 1 month ago

If I could give no stars I would. The nurses laugh at you. They have absolutely no sympathy or empathy for any of the patients. No organization skills. No response on test results. We have never been so disrespected in our entire lives. Hopefully if you must go there they will decide to like you. If not prepare for a flashback to junior high.

Lanika Hayes
Lanika Hayes

2 out of 5 stars

posted 3 weeks ago

Everyone did good job helping me as well. There is no interpreter or video for interpreter as help deaf. I'm disappointed.

N Hall
N Hall

1 out of 5 stars

posted 1 month ago

Horrible customer service. Travelled 4 hours in the night with my wife, brother in law, and 2 kids to see my father in law in ICU. Now I expected and knew the kids would NOT be allowed in ICU. We get there at 1 am to be "greated" by a security guard, who first of all couldn't find my father in law. Then proceeded to tell me that only one person would be allowed up, and me and the kids would have to sit in the lobby in front of them (security). When I asked if there was any where else in the entire hospital for us so we could rest I was told no. You would think there would be a family waiting area or chapel or something. Completely disrespectful to any family who needs to be together in a time of crisis.

After that ordeal my brother in law who had been standing next to us returned from using the facilities, after had been given permission to go up to ICU, was stopped by security again and asked what he needed, as he was proceeding to ICU.

I've been in bad hospitals before but this takes the cake. I can't believe we were treated like criminals in a hospital. All the while the security guard was sitting back laughing at a movie. Pitiful excuse for a hospital in a capital city.

Amera Mullins
Amera Mullins

1 out of 5 stars

posted 5 months ago

The one star rating I’m giving is solely for the ER. The waiting room was the nastiest waiting room I have ever sat in. There were newspaper laying in the floor that looked as though it had urine on it along with the table it was next to, there was a dirty sock, a cigarette butt & a wet floor sign laying on the floor that none of the staff fixed. My mother had spilled a pop in their floor, I told the security guard who then said he would call for maintenance and they didn’t show up for a good 30 minutes. The bathrooms are absolutely filthy. The ER rooms are just as nasty. My grandmother was in their room for about 3 hours. The nurse who was refilling her IV bags would push the trash down and then go back to fixing the mediciation. The floors were a mess. The trash can was larger than mine in my kitchen and was over flowing with trash, no way possible it was just from my grandmother’s stay. They asked her to give a urine sample that they then left on her table the entire time. Completely ridiculous. BUT when she was sent to her room that was on floor 6S, it was a completely different story. The rooms were clean and up to date, maintenance cleaned up and changed trash regularly, everyone was very friendly, & the doctor & nurses were very nice. However even the waiting area for the surgical room was a mess. There were used tissues and empty coffee cups that had been there for who knows how long, they were still there when we left. And the hospital is in the center of a very dirty town. Thankfully, her procedure went well and I do want to thank the wonderful nurses and doctors for being so good to her and my grandfather during their stay. They even ordered him meals when hers came. Had it not been for sanitary purposes, this would be a great hospital. But with all the sicknesses coming in and out of hospitals, there’s no excuse for the poor sanitation of that place.

Tammi Wilkinson Miles
Tammi Wilkinson Miles

1 out of 5 stars

posted 1 month ago

The worst ER ever! Dirty, inattentive "nurses" who are too busy talking on the phone and joking about patients to do their jobs. ER emptied now but I am STILL laying on a bed in the hall. I was told 4-1/2 hours ago I was being admitted. Asked for pain .medication nearly 3 hours ago after laying here since 4:30.
This place is a sad excuse for a ER hospital.