Horrible customer service. Travelled 4 hours in the night with my wife, brother in law, and 2 kids to see my father in law in ICU. Now I expected and knew the kids would NOT be allowed in ICU. We get there at 1 am to be "greated" by a security guard, who first of all couldn't find my father in law. Then proceeded to tell me that only one person would be allowed up, and me and the kids would have to sit in the lobby in front of them (security). When I asked if there was any where else in the entire hospital for us so we could rest I was told no. You would think there would be a family waiting area or chapel or something. Completely disrespectful to any family who needs to be together in a time of crisis.
After that ordeal my brother in law who had been standing next to us returned from using the facilities, after had been given permission to go up to ICU, was stopped by security again and asked what he needed, as he was proceeding to ICU.
I've been in bad hospitals before but this takes the cake. I can't believe we were treated like criminals in a hospital. All the while the security guard was sitting back laughing at a movie. Pitiful excuse for a hospital in a capital city.