Chester County Hospital

My father was taken here with symptoms of a stroke, and spent time in the ER and the “Clinical Decision Unit” overnight. We were very impressed with every one of the doctors, nurses, and technicians that we saw in 24 hours. They were all very thorough - asking probative questions, explaining possibilities and care plans, etc. They were also friendly. The facility is getting some nice expansion work as well. Nice to know it’s affiliated with the Penn Medicine system also!

The nurses and doctors were incredibly kind and professional throughout the delivery of my baby son, and were very helpful post delivery as well. They truly seem to care about the patients / mother, and provided true round the clock care for my wife. I cannot ask for more.

That being said, their cafeteria services are absolutely horrible. It truly defines “hospital food”. There are two sections of their cafe. Hot meals, are just the most putrid pizza and French fries you can get. There is nothing else here ! This is a hospital, and I was atleast expecting some decent healthy meals. The salad bar has some decent options, but do not expect anything fresh at all. Coffee just tastes like rust water, and if you plan to stay at this hospital, prepare to starve. This cafe is food minus any and all nutritional value. Hope they completely get rid of that cafe services and seriously consider getting rid of any and all staff responsible for this horror show. Why is it so hard to realize that people that are sick and people that are tending to the sick do need meals with some nutrition !!! The hospital management must try eating the slop and goop simmering in a hot bath along with doughy pizza and soggy French fries here. One last positive is that, the prices are very fair, and not over priced.o

Recent stay in Chester county hospital was a scary learning experience. Their nutrition department leaves a lot to be desired and no one seems to be on the same page regarding your nutritional needs. When you ask to consult with a nutritionist and she gives you a list of foods you can and cannot tolerate you feel you are in good hands. Then the food trays start to arrive and almost everything on them is on your do not eat list. Instead of correcting the problem, the staff gossips about you to your surgeon about your not liking the hospital food. Very happy to be discharged and home but feel for those still hospitalized there and hope they make an effort to improve this vital department.

I have been a patient of this hospital since I first moved to West Chester from NYC. In all honesty, this place has to be the best hospital I've EVER been to. I've given birth to 3 of my kids there, and the doctors are WONDERFUL! (Dr. Bel-air & Dr. Curry, I forgot the name of the other doctor who performed my other c-sections) Nurses check in on you around the clock, super polite and their bedside manner makes you feel safe, comfortable and with a peace of mind. Ob-gyn department is hands on and VERY helpful in resources as well as making sure you and your baby are in good health. The staff in the emergency department are super amazing as well, aside from a long wait, they get things done. I recently took myself to the ER on 12/30/18 for severe abdominal pain and vomiting, I told them about my gallstones and how I wasn't able to follow up with a surgeon when they first diagnosed me because I was pregnant at the time.. They were understanding, really helpful in getting my pain to subside. One of the nurses also did me a huge favor in speaking to a surgeon who offered to take my case and would allow me to have my surgery taken out this Wednesday and I can't even explain how grateful I am for that! I've been leaving messages with one of the surgeons for the past two months and no callback. This hospital is the best place to go to whether it's the emergency department, ob gyn, labor & delivery.. Everyone here is professional and hands on into making their patients their main priority!!!!

Chester County Hospital released my entire medical file to a third party completely unrelated to my care. Their privacy officers / management merely shrugged it off, in my opinion. A tepid apology and nothing more. CCH should be held accountable for actions of their employees and service providers. Consumers of medical care, beware! HIPAA did not protect my privacy.