Chi-St Vincent Infirmary
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feedback about Chi-St Vincent Infirmary
My mother in law had heart surgery at this hospital to save her life. Her case was so severe we were emotionally and legally prepared for her death. But let me say for starters this facility or at least what we seen of it wasn't clean. Its not well kept in terms of building maintenance. During her stay prior to actual surgery date her nurses were extremely rude and rough with her. One nurse even called her a liar when she told them she couldn't breathe. There is no communication between staff during shift changes and alot of the nurses treat the families like they have no business even being here. On her actual surgery day the nurse treated all of us like we were uneducated and a nuisance to her. While in the waiting room, unsure if she would live, the "hostess" which I believe is a nurse but may be just a receptionist, had her children in the waiting room and they were also very loud and unruly. My husband's family have hardly slept and I don't feel that this is professional at all. In a place this big there should be a day care so that we don't have to hear baby shark on repeat or kids bickering. If we wanted to deal with that we would have brought our own kids.
I found everyone to be pleasant and I was impressed with the fact that my wait time for x-rays and to be placed in a room was minimal. The doctor who helped me this evening did a one on one with me before I was placed in a room and then followed up with me several times when I was in my room. My nurse and respiratory therapist were also prompt and courteous. Overall, I was able to get the things I needed and get back on my way home sooner than later. While I know there are no emergency rooms that are just absolutely perfect, there were several staff members at this hospital, (including the doctor), who were exceptional. Thank you for your kind assistance.
Billed over $1000 for the WRONG SURGICAL PROCEDURE! I was told for months that I did have that procedure done (I DID NOT!)....It took over 4 months of me contacting them to get someone to even try to help me sort it out. Even the person in charge of Patient Records/Management was unhelpful and wouldn't return my phone calls.
What an awesome hospital.. they are so attentive and take of every need.
They have absolutely no communication between nurses, parents and families. They talk openly and loud at the Nursing Station about Patients and Families. They never offered to assist my wife with dressing, food, drink, going to the rest room. They take their time to discharge patients. They refuse to contact me to discuss my concerns. They claim I would be contacted. That's a lie! They don't know about HIPPA. The Nursing Staff must have gotten their license in a fortune cookie. 3 times we have had a bad experience. I refuse to use them. I already talked to my dr, I will be in touch with him again.