Christus St Frances Cabrini Hospital

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3330 MASONIC DRIVE, ALEXANDRIA, LA 71301 USA

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3330 MASONIC DRIVE, ALEXANDRIA, LA 71301 USA

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Consumer feedback about Christus St Frances Cabrini Hospital

Kelsey Reynaud
Kelsey Reynaud

1 out of 5 stars

posted 1 day ago

Very rude and unprofessional. They do not take care of their patients the way they should. My mother in law had surgey there. Afterwards when she was cleared by a doctor for her diet, the nurses starved her and never checked on her. They were very ugly towards her and disregarded doctors orders. They also rarely checked on her after major surgery. It would be nice if they got a staff who actually cared about the patients and their well being . It's sad that this hospital is still running

Heidi Ward
Heidi Ward

1 out of 5 stars

posted 1 month ago

My Husband had a procedure done and left his wallet in the holding area. By the time we noticed it the wallet was already gone. We NEVER got it back. It was not about the money but all what it contained. It had to be a staff member, because no one else gets in those rooms.
I know the hospital is not responsible for your possession but sad to think
they have thiefs working there

Grant J
Grant J

1 out of 5 stars

posted 2 weeks ago

Probably the worst stay at a hospital I’ve ever had.

CABG floor is on an entirely different floor than ICU. That’s not really ideal for transferring patients after open heart surgery.

Nurses have been fairly lazy. Not on time or remotely on time, sometimes even 30 minutes or later from their scheduled visits. Sloppy care. No bathing was performed by any tech or aid, or nurse, has to be done by family. Ambulatory walks weren’t performed x2 daily as is supposed to be protocol by staff, family had to take care of it. (Really should be x4 daily if patient is able).The room itself wasn’t designed for a heart patient to recover in at all, way too small for the equipment to fit in. Bathroom insanely too small. And really dark.

Ambulatory walks with no pocket telemetry. Nobody monitoring telemetry even noticed any EKG lead problems lol. Patient had equipment malfunction for EKG monitor, and input from telemetry didn’t fix the issue, monitor was never replaced. Guess it didn’t matter.

Parking is atrocious. Get ready to walk and wear some comfortable shoes, you’re not parking anywhere near an entrance that’s close to your loved one.

Our particular nurse was both floor nurse and charge nurse. So was being pulled in a million directions.

Aides told patient that, post cardiac surgery and with a saline lock, that they’d recommend patient have a shower just like they would at home. Yeah no. Just like you wouldn’t cover a saline or hep lock with a glove to take a shower. Lol.

I laugh because you can’t help but do so. Also, not one person explained any X-ray results to patient. Not one person. They were done in the morning each day of the patients stay, and nope....never heard from anyone on results or what they could see.

Just....stunning. Once upon a time this hospital wasn’t too bad. But that was years ago. I’ve never felt like a human was more of a product for a business than I have for this recent stay. It’s not the people weren’t fairly cordial.....but the policies they were following are awful. The choice of room for CABG is awful. It’s just disappointing seeing where the levels of care have fallen. Not the fault of the workers I don’t believe, but most likely from leadership and hospital protocol.

Donna Langton
Donna Langton

2 out of 5 stars

posted 1 month ago

Waiting for registering and test extremely long. The waiting area shows soaps better to show HGTV

julie green
julie green

5 out of 5 stars

posted 4 months ago

I have received and am still receiving excellent care. I have nothing but high praise for my Doctor's and nurse's. Thanks for the care and encouragement in a very difficult time...hoping for a full recovery and a long life.