Christus St Vincent Regional Medical Center
Are you a current or past patient of
?

We may have a special offer for you!

Find Affordable

Health Insurance

Compare

Medicare Plans

Address

455 ST MICHAEL's DRIVE, SANTA FE, NM 87505 USA

Get Directions

Phone

(505) 820-5202

Emergency service available

Are you a current or past patient of
Christus St Vincent Regional Medical Center ?

We may have a special offer for you!

Find Affordable

Health Insurance

Compare

Medicare Plans

Need your medical records from Christus St Vincent Regional Medical Center?

We can Help!

1Complete a simple secure form

2We contact healthcare providers at Christus St Vincent Regional Medical Center on your behalf

3Have The National Center for Medical Records send your records as directed by you.

Get My Records

Consumer feedback about Christus St Vincent Regional Medical Center

D08DL
D08DL

5 out of 5 stars

posted 1 week ago

This is a great place to work!! So many people talk bad about it, but everyone has a different experience. I have been working here for some time now, everyone is always kind and courteous. The reviews are based on one bad experience with a certain person but that does not define the hospital as one. I think all the staff at this facility are amazing and caring, and if you have had a bad experience you should definitely give it another shot.

J L
J L

2 out of 5 stars

posted 1 month ago

I hate to give such a low review because the nurses and doctors here are general pretty great and I have friends there. But outside of the care you receive, everything else is pretty horrendous, particularly the prices. I got regular hospital "services" every other month which they charged over $30,000 to my insurance. I have since relocated to another state and I get that same service for $1560 (billed to insurance) and the level of care is even better. When dealing with the financial strains after the fact, their billing offices are a whirlwind of getting passed around, robo calls asking YOU to call THEM back only to then sit on hold before you even know what you're waiting to talk about, and web pages for bill pay that are often not working. I worked with their personal billing manager to help address my large balance, expended lots of time, and nothing beneficial came out of the experience. Having medical issues is a pain to begin with, but adding the administrative and billing issues on top of that, after being charged absurdly overpriced fees, is an unnecessary step that Christus seems to unavoidably pile on. I am happy to be out from under their care (though I am still heavily in debt to them).

Nodiah Brent
Nodiah Brent

4 out of 5 stars

posted 6 months ago

I had to go to the emergency room. The service and care were very good though I was frustrated because I left without a diagnosis. On the discharge day, things became less efficient. I couldn't get anyone to discharge me in a timely fashion. I was connected with a billing specialist to contact after I left the hospital who did not return my calls until the third attempt. Billing issues had to be dealt with through separate entities anyway. My requests for itemized bills were not followed up on or if they were, I was never informed.

When I called one evening to review prep instructions for a follow up CT scan, it took several attempts to locate someone who could help me. During one of those attempts, I was connected with a nurse who asked in a rude tone of voice "Who are you?" and then, "Where are you calling from?" I felt so rattled by this that I hung up on her. The next nurse I was connected with was knowledgeable and reassuring.

My assessment of this hospital is that once you're there, the care is great. But once you're on your way out, there is little cohesion. After your hospital stay, you will have to dig deep to get the responses you need, possibly at a time when you have little energy to spare on telephone goose chasing.

Sid
Sid

1 out of 5 stars

posted 3 months ago

Your nurse staff will be severely underpaid and overworked, yet somehow the only saving grace of this establishment. Your case worker will advocate for the privately owned profit making mechanism of the hospital rather than advocate for your wellbeing. You will be charged a 1,000% markup on anything they give you including tissue paper and pillows. This place is criminally ill-managed. Its a trap. They are an ultra conservative, poorly run private prison - ehem - hospital. blatant, complete and utter exploitation of the sick, dying, and desperate. This place makes my blood boil.

Victoria Jones
Victoria Jones

5 out of 5 stars

posted 4 weeks ago

I just finished 3 days hospital stay in the new wing at Chrystus St Vincent hospital. My 18 year old had complications from thyroid cancer. The new hospital wing is really beautiful. The rooms are private and have gorgeous views of the Sangri de Cristos mountains. They had a large couch and a recliner that I slept in to stay near my son at night. His hospital bed was extremely comfortable for him. It automatically adjusted to his weight and adjusted as he changed positions in bed. The nurses were polite, professional and timely in responding to my sons needs. Ive been in hospitals where the nurses are rude and act put-out every time you need them. I want to give a shout out to Autumn who nursed my son two of the three days. She was truly an excellent nurse always smiling and extremely helpful to us while she attended my son. There were patient advocates and nurses aides that came in to check in us every so often to bring us anything we needed. Even cafeteria staff who brought my dons meals were so kind to us. Lastly, the doctor who attended my son was Dr. Rafael Garabis. We were blown away by his combination of compassionate bedside manner and medical expertise. My son walked in with a very serious infection that had my husband and I fearing the worse outcome. Dr Garabis was kind, diligent, dedicated and steadfast in getting my sons infection in check and on his way to healing. I am a lifelong native New Mexican and have experienced the negative attitude towards St. Vincent Hospital. I would not hesitate to get my medical care there after my recent experience. I know they have made leadership changes in hiring native New Mexican CEO Lillian Montoya. It's about time they hire someone for our Hospital that understands the social and cultural needs of Santa Fe. I have personally experienced the results of these changes and I am VERY grateful to the staff at the St. Vincent Hospital.