Christus St Vincent Regional Medical Center
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feedback about Christus St Vincent Regional Medical Center
Two Years--and no one can tell me about a bill. I received a bill while I was on financial assistance. I called, and called again. Both women I spoke to told me they would check on it and someone would call if I owed the money. No calls. Another bill. Another call. This time, I'm told that I do not own them money. Next, a call from a debt collector. Back to the billing department. Half a dozen more calls, still can't get an answer. I need to send them a bill for the time I've put in attempting to fix their mess.
Visit the ER this morning I was very satisfied with the experience that I had there. I got in quickly, everybody was very pleasant and I got the answers and referrals I was looking for.
The hospital lost our medical test and asked us to come in, at our cost, to do another test. They billed our insurance twice and after one visit and hours on the phone with the billing department we finally had to file a report for insurance fraud and abuse. In a separate situation, the hospital used billing codes that were inaccurate caused us to be billed nearly $200. After 6 months and hours on the phone, Christus admitted their error and promised to re-submit the bill to our insurance with the proper code. 3 months later and no action on the hospital's part. The hospital referred the situation to a debt collector. Also, the technician who performed the test did not appear qualified for the position. My recommendation is to avoid Christus St. Vincent at all cost. It would be preferable to drive to Albuquerque than be treated at Christus. Bottom line: the qualifications of the staff and the billing department are substandard. DO NOT GO TO THIS HOSPITAL.
Three weeks in this wonderful facility have been a God-send. The best, warmest staff I have ever experienced. Food is great, always hot and tasty. Thank all of the Angel's on the staff. Highest regards.
My mother was previously healthy and came in with a pneumonia. She was admitted by Dr Rosen who is TERRIBLE!! He should not have a medical license!
Dr Gutierrez took care of us the following day and kind and emapthaetic. Dr Kavnot took over the next day and my mom did so poorly and ended up dying 2 days later. This hospital lacks communication and it seems out of touch with medicine and patient needs. If I knew about Dr Rosen and Dr Kavnat we would have gone to Albuquerque. DONT RISK YOUR LOVED ONES LIFE... GO TO ABQ!!!