Cloud County Health Center
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feedback about Cloud County Health Center
three minutes late. Because of snow. I'm in a wheelchair. They sent me away and said they wouldn't even see me because the doctor wanted to leave early and I would ruin that with my three whole minutes of lateness. Tells you all you need to know about the quality of care(or lack thereof) you can expect.
In twelve years of working in health care across multiple states, this was the most poorly managed, poorly supplied, just plain poor hospital I ever had the misfortune of working with. Make no mistake there are some wonderful people I met while here. For the most part, though, I would not come here for an ingrown toe nail much less anything more severe. Also there seems to be an administrator for every actual patient focused employee. It is the prime example of too many cooks in the kitchen. My only regret is that I did not leave this organization even earlier.
If I could give a 0 I would. I had to take my one year old to get blood drawn and the girl couldn't even hit his vein and kept moving the needle around in his arm and then acted like it was normal and when I told her it was because you couldn't hit his vein, she got very rude. Do not take your child here, to get any blood work or anything done. If I would have got this lady's name I would have talked to her boss.
I would rate a 0 star if I could.
Emergency care at this hospital is terrible. I was by myself in Concordia when I broke my leg so I had to get myself to the hospital. The nurse believed I was exaggerating my pain scale because I "looked fine". She refused to even call a doctor. They gave me Tylenol and an Ace bandage and said to come back in the morning. (Not even crutches) I was kicked out, expected to walk out ON my broken leg! It was one of the worst nights I have ever had.
Then this hospital messed up the billing. First they couldn't get my insurance billed properly and when my portion due was finally worked out they gave me 20 days notice to pay. And sent my information to a third party agency. When I made my payment they told me I was lucky they didn't take me to court over it!!!!
I would not go here or have someone you love sent here unless you are dying. Get them stable and transfer them Anywhere else.
Unfortunately, in order to receive the sub-par health care that CCHC has to offer, you must first cross paths with the front-desk troll that is Cheryl. I had an admittedly brief encounter with this individual, but it was enough to inspire me to look elsewhere for my health care needs. While avoiding the many words I first used to describe Cheryl, I will simply say that she is a mean-spirited and hate-filled old women that needs to be moved to a position in the back room of the hospital away from patients and their families. Maybe she can trade positions with a janitor or an X-ray radiation shield. Either way, just about any move by management would be a step up from this old hag.