The doctors and nurses in the birthing place were great when I had my son in July. That is the only reason they are receiving 2 stars. I received a bill from them 2 months ago after paying what we thought was all of the charges from delivering my son. It turns out, Guthrie's billing department was negligent in sending some requested information to my insurance company to process a claim back in August. The insurance company denied the claim, stating they weren't paying and it wasn't my responsibility to pay until the claim was processed with all of the correct information. After months of Guthrie not sending the information to insurance, they decided they should send me the bill. Thankfully, I have a little background in medical billing. I know it is illegal (and completely unethical) to bill a patient for a charge that insurance has deemed not the patient's responsibility. The day I received the bill, I spoke with a rude lady in the business office. She stated the bill would be sent to review. I hear nothing for a month until I receive another bill. I call the business office again. The bill has not been reviewed yet so I decided to call my insurance. They placed me on hold, called Guthrie to formally ask for the information again, reminding them the bill is not my responsibility at this point. Fast forward to now (about 2 weeks later), the charge is still on my account, Guthrie still hasn't sent the requested information and I'm unhappy. I called again and after speaking very firmly with a supervisor about the illegality of the charge on my account, they are finally taking steps to settle the claim with my insurance and my account now reflects that I currently owe nothing.
I highly encourage every patient to compare your bills with your explanation of benefits from your insurance before blindly paying Guthrie a penny. They are obviously more interested in getting paid than making sure it is done the legal and correct way.
Over 5 hour wait. Go else where. It is so dumb to leave someone so long in the waiting room and in the room. For just an X-ray. Will never go there again. Way too much to ask of anyone in pain with no ice or pain meds or anything.
Having some of the vey worst pain of my entire life the past few days, so I go to the guthrie walk-in clinic yesterday. P.A. tells me he thinks it's sinusitis, puts me on antibiotics, says if the pain doesn't improve or gets worse to go to the ER, even though they're the worst he has ever seen, calls them worthless and says he wouldn't send his worst enemy there. Waking up today in more pain than I could deal with, I go to the ER where they tell me that PA "is an idiot and only sent me to the emergency room because he doesn't know what he's doing". Says there's nothing they can do. Moral of the story, Guthrie is terrible. Everywhere. 😠😠😠
Waited over 3 hours for my sick girlfriend who passed out to be seen and healthier people went ahead of us
I thought the staff in the ER was phenomenal. I had to rush my wife to the hospital after she went into anaphylactic shock. Upon our arrival, my wife was within seconds of losing all capability to breathe. The staff rushed her into a room and started working on her immediately. Dr. Gabriel Garcia-Ryan, all of the nurses, and the respiratory therapist were all so wonderful. I truly thank you for saving her life.