Cox Medical Centers
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I witnessed something in the ER the other night, that I hope I never have to witness again. I am an RN. I work at a hospital in the ER in the Chicago area. We were visiting friends in the Springfield, MO area, and I needed to take my uncle to the ER. There was a couple there, and the husband was obviously trying to pass a kidney stone. He was is SEVERE pain. I know, I have worked with patients like this before. This man was lying on the hospital floor yelling in pain, and they would not see him. Trust me, if you have never passed a kidney stone, you have no idea what this feels like. It is horrible, horrible pain. I don't know how he didn't pass out. Anyway, they told the wife, who was very distraught, that it was going to be at least three hours before he could be seen. Meanwhile, this guy is going berserk with the pain. I CANNOT believe that they were going to let this man suffer like that and not do anything for him for THREE HOURS!!! I finally heard the wife tell them that she was going to take her husband to urgent care. They left, and I hope he was taken care of. It was the most awful, unprofessional thing that I have EVER seen. Shame on this hospital. Where I work, we don't go by first come, first serve, we go by how severe the emergency is. This man was obviously in extreme pain!!
Cox is charging 3x's the amount for something just because we have insurance. But we have such a high deductible, and the insurance isn't paying anything. In addition, we were told twice the first visit was a consultation, and there would be no charge. When we brought that up, they said bring in proof so I guess we should have recorded the conversations. Also, when we called about this, the billing department basically said, "Not our problem."
Staff is unprofessional and rude, at least in the testing center where all of the labs and physicals are done prior to employment (for another company, thankfully). Upon handing them paperwork the front desk girl remarked to another worker that something was filled out wrong, but when asked when asked what appeared to be incorrect she flippantly ststed "oh nothing" and turned back around to her coworker beginning the conversation with a "anyways..." as though the interruption was an inconvenience to her. When the time came to go back for testing we were told no one else could go back aside from the person being evaluated, which I've never had happen during any variety of medical care in my life. If you want your spouse or parent there, typically they allow it. And if we're really getting nit-picky, the variety of scrub colors allowed looks tacky, especially when the staff is running around in wrinkled scrubs (and their position doesn't require clinical work that would cause them to be so dishevelled).
This is the worse hospital ever. They take people back high on meth and got an allergic reaction to clorine( which is normal) before me and I need stitches. RN Briita C. Was rude and impatient with me as my wound bleed all over me. Where is good management..... maybe yall should hire me so we can run this business better.
Terrible employees who make others feel burdensome. The nicest person I came into contact with was the person at the cafe when I bought coffee.