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feedback about Crouse Hospital
I was caught between a retired physician and a back surgery. Waiting 3 weeks on a referral that never transpired. I was in such bad shape I’m so much pain that I could barely walk. Crouse gave me choices and treated me so wonderful. The nurses on weekend night shift are amazing. Everyone was great. I wouldn’t go to any other ER for emergencies.
My dear Sister-in-law Cathy A. lost her fight with SCLC, Nov. 8 2018. She was admitted and treated with the utmost respect and caring during her final days. She has many siblings and her 96 yr old mother, whom the staff could not have been kinder to, when we basically took over the room, they brought us chairs, refreshments, and could not do enough to make all of us as comfortable as possible during this trying time. Maggie her 4th floor, day shift nurse was a great comfort to us all and will stay in hearts with her kindness. Her loving care and gentle nature made Cathy feel more like a family member than a patient. I cannot say enough about all of her caretakers. I do not remember everyone's name but you are in my heart forever, for taking such wonderful care of her. Thank you.
Terrible service. I had severe abdominal pain and I wasn’t seen until 15 minutes later by one of the nurses. Then I had to wait an additional 20 for the PA to come, only for her to tell me that “there’s nothing she could really do” the only thing she did was give me some type of numbing liquid to help the pain a little. Then come to find out I had to pay $200 for nothing. Never going to the hospital again.
This hospital was the best I've seen all people were very pleasant and nice
I went to Prompt Care to begin with hoping I had just a vitamin deficiency, but the PA on call there was rude and belittled me as a patient. I was beyond less than impressed with his bed side manner. However, I was sent over to the ED and was taken care of pretty well. I was set up for a cat scan almost immediately, and following that I was set up with a neurology resident Tom Pitts, who was beyond amazing. He was more than enthusiastic to help me with everything that I was having issues with, and seemed more concerned with my ability to improve than any other Dr. I have ever been to. I was profoundly impressed by his bed side manner. He was everything you would hope a Dr. would be when you are in a medical facility anxious, and worried while waiting for prognosis. Soon after they set me up to have 2 MRIs to rule out possibilities. I didn't receive my results before I left because the radiologist was not in, which is understandable being a Sunday. But it was frustrating the following day trying to follow up for reports when the clerical staff just kept transferring my call in a circle. Eventually I just called my neurologist and asked him to retrieve the reports and call me with the final word. All in all I was pleased with the level of care I received. The last time I had an issue that needed prompt care I went to Upstate, and received far less appealing care, and absolutely no tests and was told to go to a specialist despite the level of urgency my issues were causing. Not all Drs are amazing, and I am pretty thankful that I was lucky enough to have some caring individuals help me through what was a difficult time for me.