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feedback about Crouse Hospital
If you don’t have a life threatening emergency do not go. For all “non emergency” issues which they themselves deem to be non emergencies they put you in a real room with a bed for 10-15 min and act like there taking care of you. They then do some tests and or imaging. But Then they take you out of that room and make you sit in this new room they built in the back. It’s a new process they implemented and it’s awful. The new “after you’ve been seen waiting room” becomes so packed and no one comes to tell you what’s going on. You just sit there. Even a lady with a iv just sat there. And please note they were not that busy. There were open rooms all over which I saw. They literally put you in a real hospital room but then take you out and put you in this new waiting room while your waiting on your results. It’s pure hell. Whoever implemented this new polIcy is a complete moron and should be fired. It’s worse than an urgent care because they act like they give you a hospital room only to take you out and make you wait on a chair. So please please do not go here unless you have a real bad emergency then they might let you stay in your room. Otherwise go to urgent care or a different hospital where they keep you in a room like a real human being; And not cart you around rooms in and out of rooms like cattle.
Their Service Is Very Slow. If You Dont Have A Real Emergency Then Be Prepared To Be Waiting Forever. If i Could Give Them 0 Stars I Would, Be Here Since 10:30am It Is Now 6:31pm And They Still Have Yet To Bring Back My Results This Is Ridiculous!!!!
The lady on the phone who worked Tuesday morning was super rude to me. I expressed my concerns for my own health and not being able to breath and this lady rudely told me it’s not that bad and while I was defending myself about my asthma and how tight my chest was she hung up. She had attitude the whole til so I called again for the supervisor and she said she would ask around who took the call but I highly doubt anything will happen. The services always suck and take forever so that’s why I called. Never trusting them again. Not the first time they have been rude and unhelpful.
Inconsiderate staff. When a patient is expressing concern for themselves, explaining their symptoms, explaining their worries; it is your job to listen. Instead the lady the hung up the phone to a patient who was calling in regards to going to the er for breathing problems connected to asthema. People who are in this profession and getting paid to be there as well, should be able to handle this in a more professional way. You are in a profession that is supposed to save lives. Instead this hospital employs people who obviously don’t have any regard to someone else’s life.
Absolutely horrifying staff with little to no care. A few great nurses here and there but they are outnumbered by a lot of awful, money grubbing people unfit for medicine. Careless staff giving antipsychotic medication resulting in my mother having to experience hospital delirium for 3 days straight, only to find out they did it because they didn't want to deal with her, putting her to sleep was the best option? Security guards acting like they're national security, giving my family trouble every time we visit. Here's my advice, NEVER SAY "TAKE ME TO CROUSE", it's a dirty business covered up, disguised as a hospital. They don't care enough about families, they care about their insurance premiums. DO NOT LEAVE YOUR FAMILY THERE ALONE.