I spent almost 2 full months in the hospital with a bone infection that was incredibly difficult to diagnose due to the bug that was causing the infection. I could not have asked for better care than I received there. The Doctors were great. The nurses were phenomenal. They made a very tough situation bearable. I did not feel as if I was being cared for by complete strangers. I felt like I was being cared for by true friends. To the nurses on 4 East, my doctors, and other hospital staff involved in my care, I cannot thank you enough. You guys ROCK!
So this is one thing that's wrong with the Health Care system. I was billed a $200.00 co-pay when I went in for about 8 to 10 minutes. I fell and sprained my knees on Saturday morning. On Sunday I was in a lot of pain with swelling, so I wanted to be checked out to make sure no ligaments or anything was torn. The closest Urgent Care for Kaiser insurance is in Indio, an hour away from my house. So they told me I could go to the emergency room. I went in and the nurse called me immediately before I even finished filling out the half page check in form. I was seated in a little room right behind the check in desk. They took my blood pressure, asked me some questions and the doctor felt my knee and told me that it appeared to be just a sprain, but to wait a few more days to see if it felt better. They wrapped it in an ace bandage and told me to keep it elevated and iced. When I went to check out they said my co-pay was $200.00 and that the "doctor would bill me separately for his service". When I asked how much the entire visit was they said, "I can't tell you that". I can't imagine that it would even COST $200.00. Maybe I'm crazy but it seems like the co-pay is more than the entire bill should have been. So if I'm getting a separate bill from the Doctor, what was that $200.00 for??? Now, not only are my knees in pain, I now feel sick BECAUSE of the ER visit.
My 96-year-old grandmother was brought to Desert Regional following a car accident in which she fractured her sternum. After a week - she was transferred to the skilled nursing/rehab center at the hospital where a physical therapist was supposed to work with her on regaining her strength: walking, etc. Information - including the fact that she needed to be given Ensure because she wasn't eating, and family phone numbers - were NOT transferred over. After two days - DR discharged her and moved her to another nursing facility in Palm Springs WITHOUT notifying or consulting her daughter who has power of attorney (because she has mild dementia). Her family lives in Palm Desert - and, earlier we requested that any facility that she's moved to - be near her family. HORRIBLE COMMUNICATION. I hear this hospital is great when it comes to handling trauma patients - but, if you have elderly family members - stay CLEAR of this hospital.
I have had 2 nurses since I've been here that I feel personally indebted to. They have been the sweetest most amazing women I could have asked for. Going above and beyond from the moment I was admitted into my Labor room. & not just caring for me but for my son as well. Thank you nurse Linda & Veronica. ❤️ You are god sent along with all the staff in L&D.
I have been living in this desert 30 years or more I have been to Desert Regional many times emergency room several times had several surgeries. They are the best around I can't say enough about the professionalism the courtesy customer service the Immaculate Hospital how clean and organized everything is. I recently had surgery performed at Desert Regional from the volunteers who register you in the lobby right to the nurses the anesthesiologist and my surgeon the facilities everything is top-notch first class. I can't see how anybody would say they were rude unless of course you were rude to them or you didn't have the proper information proper Insurance proper paperwork that they suggested you bring I have no pity for you. Follow the rules follow instructions that's why we have so many imbeciles in this desert. Desert Regional Medical Center is exceptional and outstanding always.. I never had a bad experience there even had to take my mother there several times to the emergency room. I'm very grateful that it's right here in my backyard..