Duke Health Raleigh Hospital

Address

3400 WAKE FOREST RD, RALEIGH, NC 27609 USA

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Phone

(919) 954-3000
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Emergency service available

3400 WAKE FOREST RD, RALEIGH, NC 27609 USA

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Consumer feedback about Duke Health Raleigh Hospital

Duke Raleigh Hospital
Reviewed from Google

3.4 out of 5 stars

Tiffany Daniel
Tiffany Daniel

5 out of 5 stars

posted 3 weeks ago

I took my mom last night to ER, 01/22/2019, Naomi was ER Dr that helped us. Super thorough, and very attentive to my mom that has a ton of medical issues. WE were in and out quick with answers and a fix. Our nurse was awesome also..

Barbie Kay
Barbie Kay

1 out of 5 stars

posted 2 months ago

Worst experience ever! I’m a Sickle Cell Patient (meaning I’ve been to many hospitals multiple times throughout my short life already) The staff was rude , quick to lie/take things out of context , and the service was absolutely horrible! I’ve been in the hospital for 3 days i haven’t been listened to at all i have a protocol yet they choose to ignore it. I haven’t been able to walk , move , or even do normal things because of how bad I’m hurting. Not only that but because of the stress that I’ve been put through here ( Haven’t cleaned my bed in three days when I’ve asked multiple times , haven’t cleaned the bathroom since I’ve gotten here when I’m sharing a room , nor have they taken out the trash in the room so it’s completely overflowing!) I’m now in another crisis due to stress! Wow! The staff was so petty , stereotyped me , and acted as if i was lying about everything i said just because I’m young! I would not recommend coming here if you have a Chronic Disease like me or if you are in really bad pain! ER wait was 7 hours , they ignored several severely sick people including myself , and most of the staff where unprofessional , rude, and overall unqualified.
I will be leaving to go to another hospital tomorrow morning ; i rather leave then to stay here being treated like dog! DO NOT GO HERE!!!!! 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Kat M
Kat M

1 out of 5 stars

posted 4 days ago

I have cancer and had major surgery at this hospital. I was, and still am, in complete shock over the entire after-surgery experience. To me, it was UNFORGIVABLE. Whether it was my so-called State Health Plan that would not pay for a private room or it was some other hospital decision, like maybe MY surgery wasn’t as critical as someone else’s, there was no excuse for what happened here. I got no rest whatsoever because of inconsiderate roommates and their constant visitors, and I feel like I was forced to leave the day after my surgery just so I could rest and sleep. Did they do this on purpose to force me out so they could have the bed free? I don’t know. Whatever the reason, it was one of the worst experiences in my life – and I will never EVER go to that hospital again.

The nursing staff lovingly cared for me and that was the only thing that saved me from going completely insane. But the hospital really needs clear-cut, enforced RULES about shared rooms and roommates being quiet and considerate.

Oh – and the other unbelievable thing? Roommate #2’s husband was using the bathroom in the room, which is just incredibly unsanitary and should not be permitted.

People need to know that if they not guaranteed a private room at this hospital, they should not stay here. If the hospital can’t enact some kind of policies and rules about what goes on in the double rooms, then people should have their surgeries elsewhere. And by the way – most of the rooms on my floor WERE private rooms. There were only 3 or 4 rooms that were double rooms – and I don’t understand THAT, at all. Trying to squeeze in only four additional people makes no sense. Is it that much more money for the hospital?? Is that why they treated me like this?

The BEST PART? When I was leaving, the nurse handed me a little gift bag, that I didn’t look in until I got home. It was “Welcome” bag, complete with a pamphlet on double-room “etiquette” as far as visitors go, headphones AND ear plugs that surely would have come in handy when I had to endure the freight-train SNORING the night before from Roommate #1!!! What good was any of that stuff to me when I was leaving?????? Plus hospital staff did not enforce the “etiquette” rules they listed on the pamphlet anyway.

I feel completely disregarded and marginalized by my experience at this hospital. I don't know what else to say about it.

Byron Barrantes
Byron Barrantes

1 out of 5 stars

posted 1 week ago

If you have ANY sickness and want to be taking care at the ER PLEASE DO NOT COME HERE, it takes way too long Ibhave been here for 3 hours now in extreme pain and when you ask why is it taking too long they tell you and they just pass blame around and nobody gives you information but they are EXCELLENT at blaming others and passing the blame around they'll blame you too. After 3 hours in A LOT of pain I had to leave without being seen let alone diagnose

Janet Alford
Janet Alford

2 out of 5 stars

posted 2 months ago

Went to Duke Raleigh ER 1/6/2019. We got there around 1230 am. It was busy and I understand that. My husband is a very sick person, transplant patient. We wait for approximately 4 1/2 hours in the waiting room. I talked to the triage nurse several times. (She was nice). I understand it was busy. I asked them to get an xray and labs, so they could see any major problems. It took several hours to get the Cray and 1 1/2 hours more to get labs drawn. I saw several people taken back that came I after use. Even some of the waiting people were question ing our service. Then, yes I was upset and vented to the nurse who finally took us back
She was not nice nor did she try to explain things and that mad it worse. She was in front of us waking to the room and started shaking her head at another nurse. I was lived
The DR and New Nurse we're very professional and nice. If we could go somewhere else, we would

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