I was at Duke Raleigh today for a gallbladder removal surgery with the Same Day Surgery team. I was very nervous because aside from wisdom tooth removal I'd never had surgery before. Everyone there was so nice and patient with me. They kept me talking and laughing during the pre-op section and even in the OR just before they put me under. The staff and Dr. Cline were all just so wonderful and helpful. I don't know that I could have asked for a better experience.
The staff members are so friendly during my stay there on the 3rd floor... I want to personal thank my nurses Susan, Will, and Ian, and the rest of them... Most importantly i want to thank Dr.Longo and the team of surgeon who did a successful surgery on me... I'll never forget about none of y'all!!!
Everyone was great. Sheila at the front desk was very polite. The nurses in pre-op were great. Paul in post-op went above and beyond to help me with my migraines. Stephanie and Will on the 3rd floor was very attentive and helpful.
Nighttime emergency staff is slow and lazy. Very low patient density but nothing gets done. For the love of god, please take your loved ones to a very clinic. Things might be done professionally.
I was originally upset with the long ER wait times but they were very attentive and provided excellent care for my wife. The only reason I give 4 stars is due to the wait times as we were in a time sensitive situation.