Edward W Sparrow Hospital

During my mother's admittance from an inoperable stroke - she received the utmost attention and professional care from the unbelievably kind nurses and case worker of 9-W. Sparrow is a very clean and orderly care facility with plenty of amenities for both patients and family. I am especially grateful for the nurses who are true angels. They aren't recognized enough for the special services they perform.

Obviously leadership at Sparrow is paying no attention to patient reviews. This hospital needs competition because they operate like they have none. I had to use the children's E.R. for the first time recently due to our daughter accidentally swallowing something she shouldn't have. Use extreme caution when choosing to bring your child here. While I can't fault the hospital for people who are forced to use the E.R. like a medical clinic for non-emergencies, those of us who have actual emergencies should be handled with appropriate urgency. We were here for nearly five hours, and it was clear throughout the "visit" that this hospital has zero operation management. Check-in process doesn't properly communicate with nurses. Support teams (x-ray) don't communicate back to E.R. Nurses again don't communicate with doctors. Doctors don't communicate with one another. Shame on Sparrow leadership for allowing people to be neglected in a time of extreme need. We can only hope the new McLaren hospital brings some sanity to emergency care in Lansing. So appalling...

I had the worst experience with Dr Keel. On my discharge paperwork she had my dad name down for contact information. He only been dead for two years. Meaning she did not ask about my parents medical history
She threatened me with a mental institution on more than one occasion because I ask for a bath and food. I had not threatened anyone? I wasn't rude to anyone. She was very unprofessional. She actually didn't chart a brutal fall I had. Nor did she chart I ask for a bath, just the food. She intruded in my room while I was praying with a pastor and stood there like I was a prisoner in jail and time up. She let me leave hospital without any antibiotics at all. And they were needed in my case. My medical records contained many lies. She needs a refresher course on HIPPA laws. I know they taught them in school or maybe she didn't take notes. Dorothy Withers

Everybody bit**es about things. Especially the freeloaders. Don't like our imperfect system, swim to Cuba. I find Sparrow to be outstanding. Not perfect. Outstanding.

My wife and I had our first child at Sparrow labor and delivery two weeks ago. What an incredible experience and a blessing from God! This was one of the best experiences of our lives. We couldn't have receive better care. The staff went above and beyond in all aspects of care. They were accommodating, friendly, professional, and caring. You gals made my wife feel incredible during her labor, which is a very scary and vulnerable time for first timers. From the bottom of our hearts we are thankful to you gals because you were angels on earth to us for those 48 hours. I know I am going to forget some names but thank you Chris, Janet, Corey, Dr. Thomas, and all the other nurses who provided care for us!!