Edward W Sparrow Hospital
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feedback about Edward W Sparrow Hospital
I had my baby here last year. The labor and delivery group of nurses were amazing and very supportive. They are the only reason they get 1 star. You're better off just heading home after that cause the mother/baby center was hell. They were in my room for some reason or another every 15 mine for two days straight. My baby and I got literally zero sleep. I had problems producing milk and they repeatedly accused my of having breast implants, I don't. I ended up getting very sick. Throwing up. All they offered was a Tums.... seriously. A single tums. While my head was in the toilet they shammed me for not holding my baby or trying to breastfeed and provided zero help.
During my mother's admittance from an inoperable stroke - she received the utmost attention and professional care from the unbelievably kind nurses and case worker of 9-W. Sparrow is a very clean and orderly care facility with plenty of amenities for both patients and family. I am especially grateful for the nurses who are true angels. They aren't recognized enough for the special services they perform.
My Uncle was in the intensive care unit and I would like to thank the two nurses who were absolutely amazing to him, their names are Katie & Chris. These two went above and beyond care, exceeding everything you would hope for in a nurse for your loved one. My concern is the nurse Rachel, she was the most inconsiderate person I've ever meet. Being a nurse means taking care of your patients to the best of your abilities no matter what the patients background. My uncle was the most kind man you'd ever meet but also got himself into trouble throughout his life landing himself in prison. As a prisoner in the hospital I can say that Rachel did not treat him like a patient but more so like a piece of garbage. He had two guards in his room at all times yet she requested him to have shackles on his ankles, leaving his feet swollen and ankles bruised regardless of the fact he was unconscious. Rachel also sedated him more than he should have been and her reasoning was "I'm scared of him". This is absolutely unacceptable and she should and will be held accountable. Otherwise I still have doubts the hospital treated him to their full capabilities due to being a prisoner and that doubt should never be a thought. Sparrow will never be my first choice hospital anymore.
Obviously leadership at Sparrow is paying no attention to patient reviews. This hospital needs competition because they operate like they have none. I had to use the children's E.R. for the first time recently due to our daughter accidentally swallowing something she shouldn't have. Use extreme caution when choosing to bring your child here. While I can't fault the hospital for people who are forced to use the E.R. like a medical clinic for non-emergencies, those of us who have actual emergencies should be handled with appropriate urgency. We were here for nearly five hours, and it was clear throughout the "visit" that this hospital has zero operation management. Check-in process doesn't properly communicate with nurses. Support teams (x-ray) don't communicate back to E.R. Nurses again don't communicate with doctors. Doctors don't communicate with one another. Shame on Sparrow leadership for allowing people to be neglected in a time of extreme need. We can only hope the new McLaren hospital brings some sanity to emergency care in Lansing. So appalling...
This facility made made a difficult time for my family turned into a nightmare. This "teaching" Hospital has a few things to learn . They definitely violated a standard of care . Waiting to post our story, but I will never go to this place again or trust their team of doctors approach again . Unethical to say the very least.