I went to the emergency room for chest pain. Triage was quick. Dr. Dubye, the EM physician was excellent. He listened and explained things simply and completely. He told me that my cardiologist would want me to stay overnight for further tests. I was then transferred to the observation ward from then everything was downhill. The ward was environmentally hostile: glaring lights into the room, constant noise, movement and chatter outside the door, the place wad dirty and smelled horrible. When I complained, the attending physician, whose name I don't recall, said I had a choice and I could leave, thank God that was the last I seen of him. The third time the technician came for blood, I questioned why she was drawing 5 tubes and she said that I was scheduled for catheterization in morning. That was the first I heard of it. The nurse came in and she could not understand why I was stressed out. About 4am, not being able to sleep because of the glaring lights and constant chatter outside the door, and out of amusement and possible confusion I poked my head out of the door and said "it sounds like a soap opera out here" which it did. To be fair most of the staff were pleasant and diligent in their duties.