I came to this facility years ago when I started having problems eating and found the opening to my stomach was getting pinched shut. I saw Dr. Nunn and he was great and was in shock how long I had been dealing with this. He said to me, "you need to get scheduled within a few days for surgery. I will even come in on my day off" which I was really pleased with because I was almost not able to even drink liquids. I go to check out and the ladies can't seem to get their computers working or were having troubles so they said they'd call me with a surgery date. Three whole days later, they finally called and said they could get me on the book in 2 weeks. I expressed my concern with my health and told the lady what Dr. Nunn had said and she didn't seem to believe me. I requested she talk to him and call me back, which she did much later. She could now get me in within 5 days, which would still be over a week after my original consult and I was terrified that my stomach would be completely pinched shut after that long but I agreed. Now, for several phone calls about them not accepting my insurance. I was willing to just put it on a credit card and pay for it myself to get the surgery done with Dr. Nunn. After every call, it seemed like there would never be a record of the conversations before so I would have to start my whole story all over and nobody would communicate between staff members. I finally got fed up and canceled, angry with the disorganization and when I commented on how disorganized everything was, the staff admitted it and blamed it on a re-finishing of their lobby. A remodel of the lobby should have no leverage over staff communication. I ended up going to U of M and got in for surgery the next day because I could no longer even drink water.
My anger over the situation here dissipated a bit until the other day. Years later, I get a call confirming a procedure I supposedly had scheduled there. I called back right away, confused, as I hadn't had any communication with this place in over 5 years. The receptionist was very confused and I somehow had scheduled a consultation and procedure of some sort even though I hadn't been in or spoken to them. They canceled whatever procedure I had supposedly made and I feel bad for whatever person had really done it and should have been in my place. This sparked my irritation all over again on the disorganization and so I felt compelled to urge others to seek care elsewhere when considering this facility. Again, I loved Dr. Nunn but couldn't deal with the facility.