Franciscan St James Health
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feedback about Franciscan St James Health
This hospital has greatly improved. I was there with my daughter and the ER experience was amazing. There was no waiting for a bed. During triage the lab tech drew blood. The doctor came in and spoke with and examined my daughter. She diagnosed and ordered my daughters medication from the pharmacy. My daughter was given her meds and her discharge papers. The entire experience from start to finish was 30 minutes. Efficiency and patient centered care at it's best. Keep up the good work. Greatly improved experience.
Waayy better than the former Chicago Heights location. The staff are more polite and professional. They don’t carry attitudes and make sure you get in and get out. No long wait times.
If I could give no stars....I would. I’m here now and I promise you I will never step foot I this establishment ever again.
Unnaturally long wait in the ER. Terrible at communicating with patients and families. Very frustrating experience. Won’t be coming back as a patient.
I am very disgusted with the service I received at St. James on 12/14/2018-12/16/2018. I came in through ambulance. I was in premature labor and my water had already broken. I was placed in a monitoring room with pregnant mothers. I waited there for 20 mins. My sister had to go get someone. Nobody even tried to come to my aid. Once a nurse finally did come. She had the nastiest attitude her name was Dina. I requested another nurse. If it wasn’t for Felicia and Bernistne Christiane. I don’t know what I would have done or how I would have gotten through my situation. I am very thankful for these two nurses. I went through hell in this hospital. My daughter did not make it. Then days after I get out of the hospital. Someone calls me from the hospital asking me billing questions about my child. They did not treat my daughter. So the call was insensitive and wasn’t needed. It’s only been a week since I lost my child. Once I am able to. I will be calling Patricia Deel to file a complaint against the hospital. I hope know mother ever has to go through what I went through at St. James in Olympia Fields.