Froedtert Memorial Lutheran Hospital
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feedback about Froedtert Memorial Lutheran Hospital
Because I have had ongoing treatment at Froedtert, I am editing this review. I went to Froedtert after another health system let me drag on with C Diff, a highly contagious super bug. My GI saw me & admitted me on the first appt. I was in Froedtert five days, and ended up having to be readmitted when I had a recurrence about six weeks later.
The GI doctors were excellent, as were many nurses, and the hospital doctor, Dr. Cobb. She was outstanding. I wish I could say the same about Dr. Good, a hospital doctor. I was there recently for a procedure, and she noticed my arthritis, which is excruciating. I was nervous with the procedure a few hours away, and she told me that my hands were awful looking and looked 20 years older than I am. After stewing about it, I asked to talk to her, and asked if she thought that was an appropriate thing to say to a patient, or anyone for that matter. She told me “I had to admit they were rough looking” which made the situation worse. I pushed it, told her how I suffered with pain and how cruel that was, got an insincere apology, and she stormed out and never came back. Not appropriate for any medical professional.
Billing is a disaster. I received very inconsistent answers. I was left with a large balance after insurance. The 1st rep told me if I had more than $5000 I didn’t qualify for any assistance. I found out later from other reps that was not true, and two encouraged me to file for some assistance.
I was waiting on that paperwork and that same first rep called the day before Thanksgiving, again telling me the incorrect information regarding the $5000 threshold, and demanding that I set up a payment plan. I was so frustrated I called back and asked for a supervisor who verified the $5000 was not correct and that any assistance is determined by a different department. In the end it appeared this was true. No one ever gave consistent answers.
Over the course of a year I spent dozens of hours submitting form after form, only to be told they had everything, then they didn’t. I talked to the manager, Jake, and still didn’t get anywhere. The bizarre thing is that I would give up trying for assistance, then receive a call out of the blue not to give up, only to be waylaid again. During all this I received sometimes three bills a month, all for different amounts. I was threatened with collections when the payment wasn’t due. My charge card was charged the entire balance instead of the payment plan amount. I used to work in billing and this is so beyond inappropriate it’s crazy.
In the end I didn’t get any financial assistance after all the encouragement to file. It’s frustrating to be told you will get help, and see multiple prisoners who clearly don’t have these worries.
They gave my mom the most excellent care. The nurses were so nice and they even gave me a hug. Incredibly sweet people here. I can't say enough. Dr. Hettinger is the best!
I read some of the one stars, I got to tell you I had nothing bad, so far, at this place. Unbelievable people working there, doctors, nurses, all the assistants behind the desk, cleaning people, you name it. I have nothing but great things to say about all of them. Love the attitudes I've seen of all these people, made me feel welcome. It seems they go out of their way to help me with my appointment scheduling and such also. Came here for a second opinion on my ISSUES, if you will, and love the care they have provided so far. Yes, it's a strong 5 stars from me. I know people that this place have saved their lives when other hospitals and such gave them no hope. I'll stay here and make the hundred or so mile drive to get here, I think my life is worth a few extra miles of driving and a tank of gas. But that's my opinion!!
This is my second review. I'm pissed, my grandson was in a motorcycle accident 4 yrs ago. A truck turned out in front of him, he & his bike flew 75 ft. Froedtert Emergency room treated him like he fell off his bike. A nurse came in often "how are you feeling". He did not see a doctor for hours later. Only back X-Rays were taken. He flew 75 feet, hit his backside on a City pole, & they take on X-Ray. He was released at 10 am the next morning. He could not be deployed to the Army. His second dream was a mechanic, relentless pain put an end to that. He started a new job, after 3 months & missing work he will be fired or quit. I told him to apply for temporary disability. This hospital is expanding building into sky, but they fail those who enter their doors. If they had treated him as a motorcycle accident patient that flew 75 feet into a pole, I believe he would have been properly referred to medical care. They blew it off, only us his grandparents were & are still concerned. We support him 100% in putting his health first, & go on disability at age 22.
If I could leave a 0 rating I would.
Was brought un by paramedics with chest pain and a high BP...was left in a waiting room. Was never put on a heart monitor after I got a room. Doc kept pushing that it was most likely heartburn. Um no...if it was, wouldn't the meds they had me take helped?. Needless to say they didn't.
They treat patients like they are a burden and are bothersome. And now they will charge my insurance company a ton.
DO NOT GO HERE FOR ANYTHING!!