Glendale Mem Hospital &Amp; Hlth Center

Honestly this has to be the worst ER in all of Southern California. Brought one of my family members to the ER early Tuesday morning, and we waited 3.5 hrs before we were even seen for blood work. I truly don’t understand how they do things here. Do they only have one blood work personally, one doctor, one x-ray unit? If your willing to drive and can handle the pain. Drive over to west hills or mission hills. They at lest get you in and give you a bed with fluids to help. But dignity of Burbank, hands down the worst hospital around. STAY AWAY!!!!!!

Brought my daughter here for an ear infection. We waited in the ER for maybe 15 mins tops. They were all very professional and we were seen by a doctor in no time. My baby is on antibiotics now and resting. Great place!

I just want the ER staff and the NP on duty that night ER doctors thank you they took care of me fast all i know if you not feeling good from heart or other medical problems go there again thanks so much other need to know that this hospital is no joke they get 10 plus 10plus

Hospital emergency rooms are not places anyone really wants to go so it's hard to appreciate these facilities and the staff who run it. However, having visited on Sunday night I have to say they did a pretty good job! The staff was very friendly and helpful! The facility was clean and even though they were crowded the wait was buffered by periodic check-ins from staff. Dr. Pero was on duty and his beside manner was impeccable. Following his lead, the nursing staff was equally delightful.
Truth be told, I have a pretty low expectation for these things but Glendale Memorial Emergency facility left me impressed.

I used to bring my parents here. The staff do not listen to patient nor family members, even to someone who understands the ins and out of the medical health system.

I remember my mother was in ICU before, I have to tell several times and forced the nurse who won't stop peeling the tape from my mom's skin though my mother was already crying from pain. I have to yell at her to stop. She won't listen, and I told her what she was doing was a battery because she was performing a procedure despite the protest of the patient and the family. I have to scold at her before she listened to get special wipes to remove the sticky tape from my mother's arm.

I came here to request for an ultrasound before because it was Friday and my mammogram was suspicious. They declined to perform an ultrasound to me, and I end up suffering from severe anxiety over the weekend before I was finally diagnosed came Monday. They then charged me with thousands of dollars for a horrible ER experience.

Today, my husband brought himself to the ER for chest pain. I was an hour away from home. When my husband called me, I told him to give the phone to the triage nurse so that I can give her a complete medical history of my husband. I am an ER nurse myself, and l know precisely the information they will need from my husband, who is a non-medical and a poor historian. The triage nurse was dismissive, sarcastic, and argumentative. She won't even give me a chance to talk to her even for 10 seconds. Although I already know my husband will be ok, I completely lost all my trust to this medical person who refused to listen to a family member who knows the patient best.

I spoke to their House Supervisor Fred, who promised to return a call but he never did.

Upon arrival to the ER, I found my husband in a cardiac monitor without blood pressure reading, and with several unlabeled blood tubes on the table. I drove for an hour, but the only thing they have done to my husband was a basic EKG. He still not have seen by the doctor. He still did not have orders to do basic labs such as troponin. No CXR. Nothing. An hour after I drove to Glendale and nothing has been done.

There was no waiting time for there was no one in the waiting room. Summertime in the ER is not busy, yet my husband with chest pain was there for more than an hour in a gurney unattended by an ER doctor.

Then came the charge nurse who is trying to lecture me why I can't talk to the triage nurse while she is triaging the patient. He should be educating his nurses to label blood properly instead. My husband was not coding so the triage nurse can effectively work collaboratively with the family. They can't just ignore a family member who is already worrying for her husband.

Now that my parents have Medi-Medi and after this incident, I do not think I will be comfortable to bring my whole family at Glendale Memorial again.

It is a hospital with rude and sarcastic staff. They claimed that they are a "NICE ER," but my experience was quite the opposite of that.
If you want to be treated as a patient, go somewhere else. Here in Glendale Memorial, you have to follow their rules! Because most of them will not listen to you and your needs!