Good Samaritan Regional Medical Center
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feedback about Good Samaritan Regional Medical Center
My family and I were transported to GSRMC after our head on collision. They were amazing. My family included myself, my husband and our 4 young children ages 7, 4, 2 and 1. The staff took care of my kids like they were their own. My husband said nothing but good things about the ER staff that treated him. The staff that treated me were great too. They made sure both my husbands parents and my parents were with our children at all times. We also had a waiting room full of people and they were given their own waiting room. After my husband and I were admitted, they did everything in their power to get us a room together and our nurses even pushed our beds together. They were very empathetic with us and reminded us how the injuries would take time to heal but so would the mental aspects of our accident. People were there to answer any questions we had or our family members had. I can't say enough good things about our experience. This isn't my first experience with GSRMC either. All of our time spent there was met with friendly and knowledgeable staff.
I'm speechless. I've heard rumors about this place in the past, but when I tried to call for an appointment with a specialist for my child, the phone system continually hung up before I could reach a person, and when I finally did get the operator he could not figure out how to get me to the right department. It would almost be comical if it wasn't a situation where I need an appointment urgently. If they can't manage their phones, I don't want the managing my family's medical needs. I'm not at all surprised by all of the one star ratings.
Worst experience I've ever had with the admittance staff on the morning I brought my daughter in. The particular young man and triage nurse could not have come across more uncaring and sarcastically snippy. It was really strange. Horrible experience with them. The emergency room staff was great though, that's why I gave them a 2 and not a 1.
This place is really great. The doctors and nurses are really attentive and have great bedside manners. Each of my parents have had extensive heart issues and we wouldn't trust any other hospital. They really do specialize in these sort of health issues.
This place has the honor of giving me the worst emergency department experience of my life.