Delivered our baby here and we had an awesome experience with the doctors/nurses/hospital stay, however, everything afterward has been terrible. To summarize, Good Samaritan gave us our hospital bill before leaving, which we paid in full, as I would find it to be the correct thing to do for the services rendered. It looked reasonable for matching what our insurance plan was (they were unable to provide an itemized receipt upon request). However, it turns out that we were not supposed to pay anything close to what our bill was. Unsuccessfully, I attempted to have a productive conversation with them over the phone and in person. Consider this odd, but I was told by the staff at Good Sam that they do not look at or have access to my health insurance plan copays/coinsurance through Kaiser and that the bill we received was just an estimate. They have also found it necessary to professionally point the finger at Kaiser because they had not yet paid Good Sam (Kaiser has informed us that they have yet to receive a statement from Good Sam... 6 weeks later. Kaiser has also informed us that Good Sam does, in fact, have access to our insurance plan and we were told that Good Sam is notorious for doing exactly what they did with us). All in all, this has just been a big case of poor communication between 2 large companies. Kaiser has been helpfully informative and polite throughout the process, while the staff at Good Samaritan has been more worried about defending their decisions, pointing fingers with excuses, and uninterested in improving upon the problems I have brought to their attention. Again, from what we've heard this is not uncommon practice for this hospital, so I would advise caution and further inquiry.
