Gulf Coast Medical Center
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feedback about Gulf Coast Medical Center
Recently went to the ER to have a Dr. check some numbness and tingling in my fingers. I had a CT scan performed, w/ contrast, of which I’ve had been through multiple times in the past, with no problems. This time, however, I went into anaphylactic shock. It was severe; I couldn’t speak, I couldn’t breath; it was the most painful experience of my life. I knew I was in trouble. The ER staff surrounded me and saved my life minutes before my body gave out.
Two years ago the life of a loved one in ICU on life support here was saved. And, four years ago I had a dangerous event occur and was cared for myself in the ICU here. All of my major experiences at Gulf Coast have been very good. With just a few issues involving bedside manner of a few, that I won’t forget and one bad experience with just one house physician, of which I hope was truly taken care of, I feel as though, we, in the community, have a good local hospital, with enough staff, with the right abilities to save our lives when needed. I’ve never gone to Bay for cardiac. I go to Gulf and they do cardiac just as good if not better than Bay.
I’ve had much more negative experiences at Bay hospital than I’ve had at Gulf Coast.
Thank you Gulf Coast ER, OR and ICU for saving our lives.
Also, the food is very good. The hospital is spotlessly clean. I actually sleep when I’ve had to stay there. It’s quiet, peaceful and cool at night.
This review is the direct result of a visit to the ER that began on June 22nd and ended on June 23rd from 11:30 p.m. until 1:45 am. It is the direct result of the two individuals working the front desk. One was a man with glasses and the other was a woman with poor interpersonal skills. This is tough because in the past I would have rated this place very highly. However, after tonight, I would no longer do so. My friend who was violently ill and dehydrated was told to wait and someone would be with him shortly. After watching the waiting room empty out and other people coming in and being seen before him, I began to wonder what was going on. I understood that his was not a life-threatening situation, so I assumed others must have been in worse condition. And many were. But after two and a half hours of waiting, when we approached the desk, one worker said that he had nothing on my friend and the other responded in a very unfriendly manner. She informed him that he would be next. When confronted with the fact that they obviously had forgotten him as his name was not even on the ER board , she had the gall to speak with an attitude. An apology would have been appreciated and sufficient. But giving us attitude to cover her ineptitude was the wrong choice. We walked out. It will be interesting to see if they send a bill. They're lucky he's more forgiving than I am. I wanted names and job descriptions and a call to the hospital in the morning. He is willing to let it go. Since I was not the patient, I have no foundation to call. But since my time was wasted, ineptly excused, and since I received attitude, I feel perfectly justified in writing this review. I would recommend caution and self-advocacy if one were to choose this hospital. As I have said, in the past they have been very good. And for the record, I do understand that people make mistakes. I make them often. But I have the professionalism, self-respect, and ethic to own up to it. If you are going into the hospital itself or encounter other workers in the ER, your experience, based on mine in the past, should be very good. But their situation should be acknowledged and communicated.
The pediatric wing was absolutely horrible. Two times they've written off my concerns and made me feel embarrassed for bringing in my son for very concerning things. The first time was when he was 3 days old, he had tracheal Malaysia, and they called it reflux. His pediatrician found it days later. This time he was losing balance, extra fussy super tired, and broke out in hives, won't crawl or sit and they called it teething. I'm sorry but that doesn't cause loss of balance.
I gave the ER a one star because I did get a room and an IV. Once I was in a room that was it. No one came to check on me and I laid there for an hour. I left as I could take fluids and lay on my own bed. The one hour and no care was charged out to me for over $6,000.00+ so the billing dept should get 5 stars I guess.
The NICU staff took fantastic care of my newborn when she was born sick, and the labor & delivery nurses were all wonderful. So glad we had our baby at this hospital.