ER wait time was unbearable. close to 8 hours. Make sure to take the ambulance. But my mom was there longer than the norm and you get to knowing how the system works a bit. The doctors who look after patients switch every week. The doctors seem young and capable but you have to make sure you get them on track about your needs or in this case my mothers needs otherwise the nurses will dope you up as much as allowable just to shut you up.
Some nurses were nightmares, inattentive with attitude and rude and rough. They should not be working as nurses. The nurse shortage is serious an scary. Others were helpful and did their job. I gave this place four stars because the doctor actually made my mom better, i could almost say healed her before throwing her out of that hospital, and well, that is the whole point. So make sure you or your loved one stays on top of everything that goes on - like any hospital. you just have to be a little extra careful here. The food was not bad. The cafeteria is nice but the food is so so. If you can survive ER and stay attentive you may end up as happy as my mom did after the ER nightmare.
My mom went back again recently. Same problem. This time the doctor was champ at dealing with people. Very smart man. He was impressive but he did not take stock in my mother. He was well meaning but did not focus on her condition. He understood her situation but did not vest himself in it. I could have insisted she would need more time to heal, but healing is not what this system is about.
Most of the doctors here were subpar. They were just going through the motions. I had to demand a sensible doctor to put a stop to the tailspin a system like this is designed generate. Other hospitals are very close to the same. Just remember when you go that you are not going somewhere that can help your loved one. Perhaps maybe on the North tower where there is an upgraded building that has new materials and a different design. It is an entirely different environment. I would go so far as to say it was posh and it is as far as I would go to speculate on how things operate there.