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feedback about Hackensack University Medical Center
I went to Hackensack hospital for total hip replacement surgery in December 2018 and I felt like I was staying at a resort. The level of care is outstanding , starting in the surgery admitting suite and ending in discharge process. Professional, friendly and helpful staff always available to help. Food service and quality were amazing. They use color-coding of their uniforms to help you know the difference between nurse, NA, or other workers. They use whiteboard in your room to communicate during your stay with names of your caregivers on every shift. Physical therapists are upbeat and positive. This hospital has assembled a team of extraordinarily professional orthopedic caregivers and they should be proud. I would go back there in a second.
Went for surgery in May 2018. In order to have the surgery, I was told I had to pay a fee up front. What???? I called BC/BS and they said, yes, some hospitals in NJ require a fee to be paid up front before any surgery is done. I paid the fee most grudgingly. Of course, after the claim was submitted to BC/BS, it showed that a refund was due to me. This was November 8, 2018. It's now February 2019 and I still have not received the refund. I call every two weeks and get the same story - we'll put a rush on expediting your refund, your refund is in transit, I do see you are owed a refund, etc. I specifically call bc if they do this to me, I can only imagine what they do to people who do not read their very complicated bills or follow-up with any billing questions. I explained to the representative today that if I owed them money and didn't pay them after 9 months, they would have already put me in collection which is what I wish I could do to them. Maybe I will receive the refund by May 2019, the one year anniversary of my surgery but I am not holding by breath.
The maternal office at the Hackensack Meridian Health, most popular known Hackensack University Medical Center is the most professional office I have encounter. The staff is not only courteous and knowledgeable but always greet you with a smile. Sean is the most attentive and nicest person. He is so wonderful.
I would like to rate the pharmacy with 0 stars. The service in the hospital is great doctors, nurses, and the rest of the staff offer good service.
After one hour of waiting to pick up my wife's prescription I realized that they had lost my prescription card. The pharmacy staff has no communication between each other and they are not organized. After 40 minutes of "exhausting searching," murmuring with each other, and looking at me like it was my fault that the card was lost they came to me and gave me a paper with my wife's card information and a website address to sign up and be able to use a temporary card. I had to leave since I didn't have enough time because my wife was at surgery and she could have come out anytime.
I'm waiting for 3 hours. No one has helped me and I hurt my arm pretty bad. Everyone else that's waiting seems like there is nothing wrong with them.