Hackettstown Regional Medical Center
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feedback about Hackettstown Regional Medical Center
We came here for my mom's outpatient hernia repair surgery. The reason for the 4 stars comes first as the registration lady (granted, not her regular position, she was covering for someone) took awhile getting us checked in and seemed to have trouble understanding us and keeping up with what we were telling her. She also didn't have us pay a copay we were certain we owed (were told by the doctor it would be owed) - we believe this was a mistake on her part. ANYWAY, the rest of the experience was fantastic. The nurses were all friendly, cheerful, and very good at their jobs. We worked with Patty, Holly, and Donna and loved all three - painless shots, listened to my mom, got her what she needed right away, and they were extremely efficient in getting her discharged quickly. The surgeon, Dr. Gross, is a great guy - took the time to explain everything to us and, as far as we can tell, did a solid job with the hernia repair. I felt confident with my mom in his care. The anesthesiologist was also very willing to listen to my mom and make sure she was comfortable with her care and meds administered - he definitely knew what he was doing and put us at ease. I felt very involved in the process and consistently informed and kept up to date while I waited - the screen in the waiting room showing patient progress was especially helpful. Haven't had a better experience at a hospital!
My doctor scheduled surgery at Hackettstown and I was a bit concerned about the hospital's low rating and some of the stories, but they seemed to relate mostly to poor experiences in the Emergency Room, while the nurses and same-day surgery got generally good comments. All I can say is that the same-day surgery facility and the nurses there (Patty M., Eileen, etc.) were excellent, very much patient advocates, competent, and nice to work with. I had a great experience (as surgery goes). I asked about the ratings and I gather the ER has had issues but now has new management and doctors, so hopefully that will be good going forward, but I have only good comments.
Several visits over several years with different family members and the result is always the same... incompetent. Heard many stories of the same. Yes nurses are nice but overwhelmingly Dr.’s seem to be incompetent. This last visit was the final straw that made me write this review... wish it was appropriate to give specifics. Unless its a true emergency take a ride to a reputable hospital. There are reasons there are so many one star reviews
This hospital has gotten a bit better since Atlantic health took over. I feel they still need some work done. My father in law has had alot of medical issues the past 4 months. So we have gotten to know some of the Dr.'s and nurses there. They are very caring and took the time to answer my thousands of questions and concerns. There are a few staff there that I feel need some better training. I'm hoping sooner then later all the staff there will be equipped with the knowledge and experience to help and understand their patients. And to be as caring as the handful of Dr.'s and nurses I was able to have in this tough time.
Unfortunately I have a lot of experience with many different hospitals, each have good and bad things... However, as far as HRMC goes, I don't know... Maybe I have been lucky. I have been here many times, from minor & major issues and I have to say despite all the negative comments, I would not hesitate to go back. The nursing staff in the ER have always been friendly, caring and professional. Same goes for the pre / post surgical floor. The waiting time in the ER always seem too long when you are the waiting, but you have to remember, it is not a first come first serve issue... The Doc's I have had have also been good. Some better than others but never one that I would not trust.