Haywood Regional Medical Center

I agree rude front desk. Poor communication. Can't leave messages for trainers. Seems like know one know who anyone is that works there.no wonder they have a 2.8 rating. Sarcastic with you trying to leave message. Overall hateful. I'll just join at Waynesville. Much nicer group. Realized left message here instead of the Recreational Center.

Went to urgent care on a Sunday for pain down left leg. Received an injection for pain. Waited twenty minutes for them to see how it worked. I told them it wasn't helping at all. I had been in severe pain since Friday. Later Sunday night I could bear it no more. I decided to go to ER, as I was directed by urgent care to do if it didn't ease off. After explaining this to ER staff they explained they could not give me a script for narcotics but could give me an injection. So after waiting another twenty minutes to see if it helped, I said maybe a little. By the time I walked to the car it was hurting just as bad. Yet no one did any test nor was I informed what was wrong with my leg. But was told to keep an appointment I had made a month in advance with the vein center. Well of course I would keep that I made the appointment! Which had nothing to do with the extreme pain down my left leg. Upon being able to get in with my doctor I was informed I had sciatica. Will someone please tell me when Haywood Regional is going to teach their ER staff how to help people and not give lecture on opioids. I have never received this type of care at Mission. I have also never received help from Haywood ER. They have improved on getting people in quickly but not diagnosing the complaint. Much room for improvement. It would be greatly beneficial to stop assuming because we are residents of this county we are automatically profiled as drug addicts. Prednisone and nerve medications helped me get better. Will continue going Mission. Haywood should obtain the help of the ER director of Mission. It would truly be a great thing to feel confident in our county ER.

Google should come up with a negative star system just for places like Haywood Regional and it’s urgent care centers. Got turned in to a collection agency for not paying my copay at urgent care 4 months ago for a very long wait for the doctor just to roll her eyes and tell me she doesn’t know what’s wrong. Most recently I had an out patient surgery when I checked in I was given a statement of the soon to be bill that was $4300. After I was discharged I was informed that the bill is just over $11,000. I even used less equipment and time than was scheduled!

From the moment we stepped into this hospital we were treated with kindness. All staff were well-trained, respectful, and did their job exceptionally well. Dr. McAlvany explained the procedure using terms my father could understand. We absolutely adore her ! Nurses: Russ, Heidi, and Pam were incredible as was the respiratory therapist. I can't say enough good things about Pam. I have many years experience in Health Care so I tend to analyze treatment critically, especially when it's treatment for a loved one. Mitch, who took Dad into the OR, is the perfect person for that position. He possesses so much GENUINE care and compassion for patients who are nervous. Everyone we met seemed to truly love their job and want to be there caring for the sick. Speaking on the cleanliness of this facility. Outpatient is on the 7th floor. The facility is spotless. Absolutely spotless, as it should be. Same in the Cafe, and the first-floor waiting room. Jo Ann, the volunteer and another volunteer (whose name I didn't not get) walked the waiting room every half hour making sure coffee was filled and the area was tidy. The first floor restrooms were exceptionally clean. This is the older part of the hospital, that receives the most traffic. Keeping that area clean isn't easy. This hospital has been through a lot and I am thrilled to report our experience was positive and filled with top-notch care and compassion. Thank you to every single member of our Health Care Team. You are awesome !

Quite frankly the worst experience I've had in my life. The absurd amount of time spent in the waiting room would have been better spent driving to Mission and still would have seen a doctor sooner. Seriously, may the patients back charge for time spent in the waiting room to offset the exorbitant ER charges? If you're not birthing a baby, by all means it's in your best interest to keep driving to Asheville.