Haywood Regional Medical Center

In the past 15 years I delivered my little girl here, been treated for an allergic reaction, & brought freinds & family members here to be treated. I am SO thankful for this medical center in my community!

I would rather die on my way to Mission. Sent me home with another patient's discharge papers with all of their demographics TWICE!! Also misdiagnosed me. Also sent me home with an antibiotic I'm allergic to. Rude doctors, rude staff, poor quality care. Being in the medical field myself, this is concerning. Especially when I called the nurse back to see if she wanted me to bring the other patient's papers back to shred them, "Nah, just throw'em away." Ok...HIPAA 101, they get shredded. At least I'm a decent enough human being to do it.

My first time ever being here 8/27/18, seen by Jessica Drake. I had a sudden onset of severe upper right quadrant abdominal pain, particularly where my liver is located. The wait was short. Drake ordered a dry CT scan and pain meds. CT scan came back clear - of course it doesn't mean something life threatening could still be occurring. Drake tries to send me home. I overhear her on the phone speaking to another doctor about "drug seekers", particularly 2 drug seekers she had which complained of abdominal pain (myself and another male). Mind you - I dont even drink, I was in tears and couldn't walk. I haven't even been to the ER in over 2 years. I have a professional career and NO indication of drug usage. After hearing her conversation I felt like my well being was the last thing on her list after I was labeled as a drug seeker. Mind you I didn't ask for ANY medication what so ever. I requested an ultrasound that Drake originally declined. I requested it again at which point she hastily entered my room and interrupted me... very rude and condemning. I cant believe that patients cant emote pain without being labeled... not everyone is on drugs or seeking them. All I wanted was decent care to assure nothing critical was going on with my body. Sudden severe liver pain isn't a good indication. I now understand why so many people are misdiagnosed or end up going home and dying a couple of months later, lack of care and compassion. Perhaps not all doctors at Haywood Medical are like this, but Drake definitely needs to remember her oath to practice medicine - which I dont even believe shes a doctor, rather a PA. My advice - go to Buncombe. ALSO - ultrasound tech said its probably gas discrediting my pain level. Never heard of severe sudden liver pain capable of causing you to pass out for 6 hours as gas.

EDIT - Waiting on Ultrasound results and Drake keeps bad mouthing patients to nurses and other physicians, just said that no one here has a true medical condition, and she wants to see someone who does. One of many sarcastic comments loud enough for all patients to hear.

I have a chronic disease and have to be admitted to the hospital quite often. Most of the time the Er and nursing staff are very kind and helpful but the problem lies in the contracted drs. Some of them are very knowledgeable but some are completely ignorant and you are stuck with who you get or so I was told. my main complaint about the hospital as a whole is that no one except a few surgeons know anything at all about ostomies and will never contact my gi Dr or surgeon Regardless of how many times I ask them to and when I contact them myself they can never get anyone to respond back from hrmc.

For being an out of state visitor I would like to share this information with all of you. And I am an employee of an emergency room myself as a patient care technical assistant.

From when you walk in the door, the security staff was very kind and polite .They truly seemed very caring. The EMT at triage was very nice as well. Especially sharing war stories. Then I was taken back to my room and handed my past medical history lost as well as all my medications and allergies. She was very friendly and very caring. My nurse was very friendly and informative as to what she was going to do. The doctor that saw myself was very friendly and caring as well as understanding of my current medical situation. Before he left the room he explained in great detail what type of testing and treatment was going to be done. The nurse came back in to get my blood and to hang my medicine bags. She came in every half hour to check in on me .(Which is a practice that happenes rarely.)

Upon my discharge the doctor came in and explained what type of home care I need to do as well as medications. The nurse came in with .t discharge papers and my script. She, again, was very informative as to what I needed to do and what I needed to look for when I got home. Upon exiting the facility the security guard was very friendly and we shook hands as I thanked him.

All in all I would say that this was an amazing experience and would recommend this place to all visitors.