Heart of Lancaster Regional Medical Center

Love this Hospital. Everyone is kind, considerate, pleasant, helpful, and knowledgeable. Reminds me of how hospitals used to be. The hospital is easy to get to and easy to park. My husband just had a surgery there and was taken very good care of. We definitely prefer to go there than any other hospitals in our area.

My father came in to the ER for shortness of breath last night. He sees a cardiologist through Penn State Health and he asked the staff at your hospital to contact his cardiologist because my dad had a stress test a month and a half ago that came back normal. The communication between health care systems need to be better because a procedure could be unnecessarily performed if doctors/nurses would try to talk to each other to get all the facts. The staff is nice, but communication needs to be better.

this hospital has the best customer service any hospital ever could have, I live in Lancaster City on the other side of town and I will drive out to the hospital just because of the service. Dr Palmer in the ER is wonderful.
he's a very compassionate doctor and I can tell he loves what he does. never again will I go to Lancaster General ER unless I have to, this hospitals ER gets you in an out as fast as possible, there's very rarely ever a wait time. overall best emergency room ever!

Went there around 2am the other day for a fracture in my hand. The doctor that I dealt with was one of the rudest, unfriendly doctors I’ve ever encountered. He made me feel like I was just wasting his time. Didn’t even show me the X ray taken of my hand, and couldn’t give me any advice other than “go see a bone specialist” I left with a wrapped up hand, and many unanswered questions. If you hate your job so much why did you become a doctor??

I went in and they treated me for a symptom I did not have and I had to mention a lump on my abdomen 4 times for them to check it out. Coerced me in to tests I did not need, sent me home with medication for symptom that did not exist. Even after I told them twice it made no sense.

Now, my nephew went in and they told us the scientific name for the symptom he was having (made no attempt to diagnose a cause or provide any further info) and were told to "just google it". Was then discharged with no tests and no follow up information. Immediately went to another facility, and was diagnosed with the actual issue and he was given steroids.

The ER doctors have the nice thing down to a T but are terrible at the actual purpose of their jobs. They want you in and out with as little work as possible.