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feedback about Heywood Hospital
I have to say that this Hospital is better than the Leominster one. Waiting time is good, the staff and doctors are great. I have been there 3 times. 1 for my mom and the other 2 for the kids. And so far I have nothing bad to say. I hope I never do. God bless.
Horrible ER, took my infant for severe constipation and sat around in a near empty room for hours while my daughter screamed in pain. She was not seen by a doctor or even a nurse even though there were about 25 people standing just outside the room on computers. She finally was able to go after the suppository I administered myself, so upon that I decided to leave. Cherry on top they tried to make me sign an AMA form which I refused since she was not even seen by a MD.
The nurses were great and the Drs were great. My complaint, the beds are horrible. Instead of the fancy TVs they should of spent the money on the beds. I just came home yesterday, I went by ambulance Thursday at 3 in the am The ambulance asked me where I wanted to go, I said Henry Heywood. I can't say next time I would say that. I had nightmares the 2nd and 3rd night which I attribute to how much my back was killing me. I left their w as much pain in my back as I did in my abdomen. I couldn't imagine being their for a week. Even the nurses agreed how horrible the beds are. It's a shame that it comes down to the bed but when your sick or in pain you want to be comfortable. All you have to do is look at the mattress,, I was in W215 and I think the mattress was 3 inches think.
My father was admitted to geri psych last year because it was the only place available with a bed. If I could give a "0" star I would. It is too upsetting for me to go into all the details but he was neglected and not taken care of with any dignity or compassion. His primary care and neurologist doctors couldn't get a response from the Heywood doctor when they called in to speak with Heywood about his care. Biggest regret of my life was allowing him to go to be admitted there.
I was very disappointed in the after care in the surgical day care. I worked in hospital administration for several years and patient care after recovery was less than caring. When I say recovery it’s not recovery room, nursing staff were wonderful there. My complaint is with Surgical Day Care after recovery. Surgical Day care before care was suburb! Nurses, Anesthesia was excellent, informative and compassionate before surgery. After care I have no words for. I think it’s very unprofessional to be discussing lunch schedules and seeing nursing staff frustrations as to who goes to lunch and when. Second seeing a nurse get upset because her patient has to use the restroom and not helping the patient to the restroom. Instead goes over to the nurses station rolls her eyes and begins to talk about the patient with staff in front of others, especialy within view of other patients. The techs had more compassion than some nurses. Not saying all nursing staff but a selected view. I asked a nurse a question regarding a device and she told me that the doctor didn’t prescribe it and call him. So I had my phone and I called the office upstairs. I am the patient who just had surgery and you don’t take it upon yourself as a registered nurse and call and check yourself. Since the nurse didn’t do her job I ddI it for her though I am the patient. The funny part the doctor was in recovery and upstairs asked why staff didn’t ask him. Didn’t help me with getting dressed did not come to the room to see if I needed anything. But kept coming to me over my ride told me to call them. Though they called my husband and he said he was on his way they insisted I call him. My husband was picking me up a gift and was under the impression I would be there longer according to what staff told him in the morning. My husband said he came in and there were several open rooms didn’t understand the rush. It was 1:30 when I awoke from surgery and was out by 2:45 and yes it was Friday. Patient care is priority in any situation. I understand you work long hours so have I and still do. I see patients everyday and would never rush a patient and I would certainly provide the upmost care to them. I understand there are not many facilities in the area to choose from. I am very concerned with patient care. I am fortunate that I can drive and have transportation to drive to a hospital that’s further away. But for patients who don’t have that option this was absolutely appalling. This type of care is an embarrassment to the health care profession. Working in adminstration for another facility this was certainly and eye opening experience as to the quality of care that is given to patients when eyes aren’t always watching.