I was ripped off $35. My wife came in for a mammogram. The check in clerk asked for $35. She said our insurance doesn’t pay that. I said it does and we shouldn’t have to pay anything since our insurance is 100 percent covered and 100 percent paid. She said they can’t allow the mammogram unless the $35 is paid up front and if my insurance paid it I will be refunded that amount. She added the hospital is good about refunds. Well, my insurance PAID the $35 but it was never refunded back to me and it’s been a year.
We had a great experience, with prompt, excellent, and kind treatment from all involved. Our triple-board certified doctor was clearly a confident, careful, and expert clinician. He helped keep our anxious daughter calm and explained everything well.
Went in for a C section once I got an actually delivery room my stay was much more comfortable. Staff was always attentive to my needs and I felt privacy even when I walked around to get the baby out.
TIP: The emergency entrance is located off Vermont Ave. The regular entrance and parking is located in the back of the hospital which is accessible from Fountain Ave or De Longpre Ave. Parking validated for 2 hours. Bring cash.
Wife and I took a tour of their labor and delivery facilities. Staff was friendly and made us feel welcomed. We look forward to delivering our baby there.
UPDATE: Wife delivered our son here in Dec. 2016; staff and nurses were friendly, especially in the recovery room, where son was well taken care of by the rotating nurses; wife had a last minute election C-Section so we stayed 4 days and my wife asked tons of questions from all the nurses and they were all very patient, friendly and helpful. There was only one pediatrician who had to be stern with us about our son's slightly elevated bilirubin levels; she could have had a nicer approach but her approach was necessary. Wife was well fed..can't say enough they were attentive, day and night. Thank you staff.
Brought my wife into the ED today with a chronic degenerative brain disease, after she was released from her long-term care center, at medi-cals instructions. The Chief RN of the ED tried to release her stating there's nothing they can do Even though her condition had worsened, this came just 2 hours after they said they needed to admit her for more work ups. So we refused discharge because she would be at risk of falling and injuring herself when I went to work. She needed to be admitted to another long term care center and the only way to do that would be to have her admitted and the referral sent to medi-cals. The ED chief then tries to have security forcefully remove her I had to call LAPD who informed them that what they were trying to do was illegal and that we were not breaking any laws by refusing discharge. We had asked for a Sgt to come and as we were waiting the ED doc came in again with the security guards when the officers stepped away and said that LAPD instructed them that we were trespassing. This is after they told us we were not and that a Sgt was on his way.
Since she's been admitted the doctors have fought me at every turn to get the various specialties to come see her that normally would round on someone with my wife's condition. All the staff coming in and out of the hospital never have smiles on their faces and when greeted you're met with side glances and indifference. There is no affect here or compassion this is by far one of the worst faith centered hospitals I've had the displeasure of bringing my wife to.