Holy Cross Hospital a Div of Taos Health Systems
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feedback about Holy Cross Hospital a Div of Taos Health Systems
A few months ago, I went to Holy Cross because I had hit my head and was worried I might have a concussion. I was in the waiting room for over 3 hours, watching everyone who had come in after me go in before me. No one would tell me why I was last priority, and all I wanted to do was get looked at and get some rest.
About an hour into the waiting process I was seen for the initial vitals and rundown of my symptoms. The assistant made me feel stupid for being there and sent me back to the waiting room.
When I was finally seen by someone at the 3+ hour mark, I was given an IV of saline solution, which I didn't care to receive, but it was protocol so I went with it. Finding a vein took 2 people, an ultrasound machine, and what seemed like an hour to achieve. Just thinking back on it makes my arm hurt. The once simple process of getting an IV became an extremely painful ordeal that left massive bruising all over the back of my arm. At least the 2 people poking around in my arm were nice and funny and made the experience less awful. Thanks, guys!
After my tears of pain had dried, a doctor came to look at me for about a minute, said I looked fine, and left.
In total, I was at this hospital for over 5 hours just to get an IV that might cost the hospital $5 at most and have the back of my head touched by a doctor. I would later get a bill for $1500. For the worst hospital experience of my life, I was shocked and frankly terrified. I cannot afford this. This experience makes me never want to go to a hospital again. The system is broken. Thanks for the $1500 tears and bruises, HC.
Amazing staff. From triage to emergency appendectomy to the overnight staff, everyone was extremely kind and professional. The anesthesiologist hung out with me while we waited for surgery. Super nice guy. Every nurse was kind, thorough, and helpful. The surgeon, Dr. Chao, is top notch. He checked on me numerous times, even though he was not the regular surgeon. The phlebotomy staff could use a little work finding veins, but there is one tech from Ohio who nailed it first time every time. Overall a great experience aside from having to have an appendectomy over a vacation.
I was treated with kindness and respect when I had a minor heart attack. They explained what they were doing and why. They loaned me a cell phone charger.
Most horrible hospital I have ever been to. Not only did they misdiagnose my mother who almost died, I went in every day for a week because I was 24 weeks pregnant and bleeding badly. I kept getting told that it was normal. This was my 5th baby and I knew it was not normal. Then my water broke at 25 weeks and they performed the amniosure incorrectly and refused to do an ultrasound, but told me my water had not broke. I ended up going to a specialist in Santa Fe who immediately sent me to Albuquerque to the hospital until my baby was born at 28 weeks.
If you can make it further than Taos, skip this hospital or you might not make it out alive.
On a trip to Taos, my husband started to have significant cognition issues including memory loss, minor motor loss as well word retrieval problems. We came to the er and once seen by the nurse were rushed in and he was subjected to a battery of tests. If this was a stroke, time is critical and this hospital jumped into action. Thankfully it turned out to be a TIA instead of a stroke. He spent the night for another test. Everyone we met, from the assistants, nurses, technicians and doctors were caring and professional. As tourists we were captive to the medical services offered here. We are thankful we ended up at Holy Cross.