Holy Cross Hospital a Div of Taos Health Systems
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feedback about Holy Cross Hospital a Div of Taos Health Systems
A few months ago, I went to Holy Cross because I had hit my head and was worried I might have a concussion. I was in the waiting room for over 3 hours, watching everyone who had come in after me go in before me. No one would tell me why I was last priority, and all I wanted to do was get looked at and get some rest.
About an hour into the waiting process I was seen for the initial vitals and rundown of my symptoms. The assistant made me feel stupid for being there and sent me back to the waiting room.
When I was finally seen by someone at the 3+ hour mark, I was given an IV of saline solution, which I didn't care to receive, but it was protocol so I went with it. Finding a vein took 2 people, an ultrasound machine, and what seemed like an hour to achieve. Just thinking back on it makes my arm hurt. The once simple process of getting an IV became an extremely painful ordeal that left massive bruising all over the back of my arm. At least the 2 people poking around in my arm were nice and funny and made the experience less awful. Thanks, guys!
After my tears of pain had dried, a doctor came to look at me for about a minute, said I looked fine, and left.
In total, I was at this hospital for over 5 hours just to get an IV that might cost the hospital $5 at most and have the back of my head touched by a doctor. I would later get a bill for $1500. For the worst hospital experience of my life, I was shocked and frankly terrified. I cannot afford this. This experience makes me never want to go to a hospital again. The system is broken. Thanks for the $1500 tears and bruises, HC.
Amazing staff. From triage to emergency appendectomy to the overnight staff, everyone was extremely kind and professional. The anesthesiologist hung out with me while we waited for surgery. Super nice guy. Every nurse was kind, thorough, and helpful. The surgeon, Dr. Chao, is top notch. He checked on me numerous times, even though he was not the regular surgeon. The phlebotomy staff could use a little work finding veins, but there is one tech from Ohio who nailed it first time every time. Overall a great experience aside from having to have an appendectomy over a vacation.
Disorganized, incompetent, rude... my mom was a military nurse and I had no idea how awful healthcare in our country was and how apathetic a lot of the staff in hospitals could be but really Taos tops the list of incompetence. I believe- judging from the apathetic and rude individuals involved in social work and healthcare in this community- it would be better if they would just return to gas stations and dishwashing until they develop the empathy and sense to work with anyone in need.
I was treated with kindness and respect when I had a minor heart attack. They explained what they were doing and why. They loaned me a cell phone charger.
Worst experience in a hospital. This hospital is infamous for being un professional and disorganized. Go to espanola stay away from Taos. Especially in Emergency or labor situations