Houston Northwest Medical Center

The nurses and the doctors that Care for me were extremely awesome. From nurse Mavis who check me in, she was very nice and so as the nurse practitioner. I was call within 10 minutes. I was place in B3, Lance was my nurse and Dr. Hummel was the doctor. They were incredible awesome. I would forget Nurse Grace, she is very friendly and willing to help me even though l was not assigned to her. These teams were awesome. I am very grateful for you all taking your time to care for me when I needed you all.

The nursing staff was wonderful! It was awesome to get a nurse with bedside manners and a smile! The front desk registration process could have been shorter (if employees were focused on patients & not each other), as well as, a smile & politeness...

About a 15 minute wait to get to the right department after check-in process. Even though I had done a prior phone check-in, on the day of procedure, there are about 5 more pages to complete - then those need to be entered into a computer somewhere beyond the lobby. The information person escorted me to the Mammogram department which was about a block from the entrance. I was lucky to get parking very near the registration lobby. The technician asked if she could bring a trainee into the room with us for the procedure. OK with me. Took only a few extra minutes as she explained everything to the trainee along the way. Very courteous and helpful staff all throughout. Took about 1 hour total.

The staff was decent but the women’s center was hot when I walked through the doors. Once I got inside the room before prep it was cool. It was weird to me because I had never been to a hospital where any part of the hospital was hot. Also the room I eventually stayed in for the remaining of my stay was decent but the equipment needs to be upgraded and the shower was dirty. Totally different from my stay at other hospitals. They seemed all over the place with each other and made me extremely nervous for cesarean section.

I have never had a bad visit. Always so helpful and pleasant. I have never stayed ; but gone for tests. Would recommend to everyone.