Indiana University Health

My son Eli Moody, was lifelined to the ER this past Tuesday. Words cannot express the appreciation and gratitude our family has for the exceptional care. From start to finish, the social services and ER staff was beyond amazing in every decision they made regarding the care of my son. Too many names to remember and thank each one of you individually...but from the bottom of heart and on behalf of the Moody family, we thank you!!!!

Went to visit relative who has been in hospital for over two months. When I say how disappointed I was to walk into room to find it looked like a frat house. The floor had trash and crumbs on it. I found a hair brush under bed and cleaned it off. There was trash piled .high in bin. Dirty wet wash clothes on the floor. She has layed in own feces for over 5-hrs without assitance she end up calling 911 for help. Items have come up missing. WHERE IS THE STAFF??

Today was the first time we've been to IU Health as we are new to the area. The lobby wait time was extremely quick however that is quite frankly where the smiles end. As soon as we pushed through the door from triage to the actual ER I was shocked at the filth that I saw in an emergency room. Cluttered hallways, dirty floors, noticable dust balls in corners. AND THEN we were escorted into the room where my other half would be seen and treated... the floor had spills, drips, foot prints from one end to the other. The bedside table had crumbs as well as something smeared on it. The brightest thing in the room was the crisp white sheet on the bed... in my experience as a professional cleaner if the floors and table is clearly dirty the entire room is filthy. When the extremely nice nurse came in I did mention the un cleaned room, he apologized and moved on as if I had not said a word. Which lead me to believe if I wanted the room clean I'd have to clean it myself. Which I did. After cleaning the bed and rails, tables, sink, dispensers ( which were empty- no SOAP to wash your hands) in the room I moved onto the bathroom which was beyond disgusting. Never have I been to a hospital an seen such. Isn't housekeeping required to clean after each patient and discharge? I AM VERY DISAPPOINTED IN IU HEALTH METHODIST. VERY DISAPPOINTED.

The staff was really nice but I have been here since Tuesday night and I’m trying to get a shower and on the 5th floor east side and they told me I cannot shower because the showers flood the rooms I’m like really that’s why they sent me to the 5th floor from the 4th what kind of place is this.

I recently had to have a fairly serious surgery and needed to be admitted after for observation. I also have a genetic condition that can complicate anesthesia and cause me to be very easily injured while unconscious. The surgical team took my concerns seriously and took excellent care of me. Every doctor and nurse was exceptionally helpful and quick to respond to my needs. With two chronic illnesses, I have a lot of experience with health care professionals, and the ones I have interacted with at Methodist have all been wonderful.