Interfaith Medical Center

These people dont give a **** about any one wile the patient is suffering they are to busy fighting and talking among each other..I am here for 1 hr on the bed they still have not took a look at me...I hope people choose a different hospitals... this is the emergency department....its a mad house...... nyp much better....

Very good hospital. Doctors and nurses are very dedicated and helpful. So tankful to all staff from 2nd floor for attentive care and emotional support.

It’s best hospital in NY and LI -Doctors and nurses really care about patients and respect them -
They are dedicated to patients- It’s my personal experiences a second and third floors
with doctors and staff- Thank you for help -

Waited in the ER for 5 hours had people arrive after me and get seen before me. I’ve never felt so disrespected.

Unfortunately, my mother needed to be rushed to the emergency room and the EMT erroneously took her to the nearest hospital (Interfaith Hospital) instead of New York-Presbyterian Brooklyn Methodist Hospital where here doctor is located. I am her health care proxy and because of her condition my information travels with her whenever she is sent to the hotpot also. She has been there for 24 hours and thus far I have not received a call from the medical staff with an update on her condition. In addition, I have called the nurses’s station multiple times in attempt to get an update on her status. Several times the phone rang continuously with anyone ever answering. Finally I called this afternoon and spoke with a gentleman who was brash and disrespectful. He asked me to call back in 20 minutes because there were no nurses in sight. I told him that I needed to get an update on my mother who is congnitively impaired. He then asked if the doctors had called me. When I told them they had not, he replied, “Then there is nothing to tell you.” I told him I was my mother’s health care proxy and I should have received a call at this point. In addition, I should be leaving a number for the medical staff to call me not the other way around. I then inquired about the nurse’s station clerk. He responded with a raised voice and irritation, “They are unable to give out that information, the nurses are making their rounds and doctors aren’t available.” I asked him if he liked his job because he disposition was unacceptable. The next thing I knew he hung up the phone.
When a loved one is hospitalized family members are likely emotionally spent and distraught. They should be comforted by the fact their family member is receiving the highest level of care/customer service. The people they interact with whether on the phone or in person should be courteous, professional, respectful, and empathetic with the people they come in contact with each day. I would never want anyone to experience what I did today.