Interfaith Medical Center
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It’s best hospital in NY and LI -Doctors and nurses really care about patients and respect them -
They are dedicated to patients- It’s my personal experiences a second and third floors
with doctors and staff- Thank you for help -
Unfortunately, my mother needed to be rushed to the emergency room and the EMT erroneously took her to the nearest hospital (Interfaith Hospital) instead of New York-Presbyterian Brooklyn Methodist Hospital where here doctor is located. I am her health care proxy and because of her condition my information travels with her whenever she is sent to the hotpot also. She has been there for 24 hours and thus far I have not received a call from the medical staff with an update on her condition. In addition, I have called the nurses’s station multiple times in attempt to get an update on her status. Several times the phone rang continuously with anyone ever answering. Finally I called this afternoon and spoke with a gentleman who was brash and disrespectful. He asked me to call back in 20 minutes because there were no nurses in sight. I told him that I needed to get an update on my mother who is congnitively impaired. He then asked if the doctors had called me. When I told them they had not, he replied, “Then there is nothing to tell you.” I told him I was my mother’s health care proxy and I should have received a call at this point. In addition, I should be leaving a number for the medical staff to call me not the other way around. I then inquired about the nurse’s station clerk. He responded with a raised voice and irritation, “They are unable to give out that information, the nurses are making their rounds and doctors aren’t available.” I asked him if he liked his job because he disposition was unacceptable. The next thing I knew he hung up the phone.
When a loved one is hospitalized family members are likely emotionally spent and distraught. They should be comforted by the fact their family member is receiving the highest level of care/customer service. The people they interact with whether on the phone or in person should be courteous, professional, respectful, and empathetic with the people they come in contact with each day. I would never want anyone to experience what I did today.
I remember being a young Mother having 3children at this hospital, My Dr was a Male, and didn't like my attitude, I was a first time moghMo ever!! so he cut me so, to leave the marks of scissors so I would never be able to please a man again, and that I could never be proud of my body again, He's not the only Dr that practiced mutilation on women during child birth in this country.
EVERYONE is rude here. They speak to you as if YOU offended THEM for being in pain. I arrived around 5am due to pain from kidney stones and I had to wait another TWO HOURS to be seen by someone because there was a "shift change" occurring. Not to mention, I had to flag down a triage nurse because I'm guessing the front desk ladies were too busy talking to one another. When I told her my name, she said "oh, I thought someone had gotten to you already", and she immediately helped (again, after having to flag her down). This place is not only understaffed but improperly staffed with the rudest, uncaring, ill-mannered associates I've EVER encountered. The security guards made fun of me for pacing the floor, as my stones would not allow me to sit still. They joked that I was probably "crazy" like some of the homeless people that wander in for care. It took everything in me not to show them how crazy I could really be. Aside from the unprofessionalism of their security, NOBODY EVER PICKS UP THE PHONE or has an awareness of who is the proper contact. Your voicemails will NEVER be returned, from even the most senior to low level employees, NOBODY seems competent. You come in feeling bad and you leave feeling depressed and bamboozled. My nurse and doctor were pleasant, but the turmoil I went thru with non-essential staff overshadows the care I received. I only checked-in here because it was the closest hospital I could reach while driving myself. If your experiencing a life-threatening emergency, have the EMT promise you to bypass this place!
Waited in the ER for 5 hours had people arrive after me and get seen before me. I’ve never felt so disrespected.