So far so good. I've been with Kaiser 2 years now and experience so far has been good. But then, my issues are minor. I get monthly medication, occasional blood draws, and got an xray for the first time. Waits are never too long.

If you have basic medical needs, this place is probably fine. However, if you have anything going on that requires comprehensive testing to get a diagnoses to your problem, I would look elsewhere. The doctors here don't seem willing to dig at all to find out what's wrong. if one or two basic tests don't show anything, there's really nothing they can do for you. I don't know, maybe Kaiser ties the doctors hands on how far they can go for a patient. The whole model of the insurer actually being the care provider is flawed in my opinion.They are convienant though, I will give them that. Like fast food medicine.

I work for the state. The state pays Kaiser over $1000 a month for my health insurance with about $200 coming out my check every month for years! These people rarely give me a same day phone or in person appointment. If I miss work for an episode, it's almost impossible to get a work note from them. They will schedule an appointment for the next day BUT refuse to give you a work note for the day you actually needed treatment. They're impossible and they don't care about the mental health of their patients. They are bureaucrats.

Jeff H, I am officially filing a complaint regarding the treatment of my mother at this hospital. She recently had a stroke and is a patient here. Kaiser took scans from her when she first arrived there. After three days there my mom recently has some fluid pocket build up in back of her head which cause her extreme intolerable headaches that is not being managed well, blurred visions, lethargic, increased incontinence. When I call and ask the RN to tell the doctor about this, she said she did and the doctor does not seem to think it's life threatening. I had to call the social worker and leave a message, later my family there told me that they gave the neurologist scan that they first did when my mom first arrived three days ago and looking at those scans the neurologist without visiting my mom said it was nothing to worried about (This is a new thing) of course it would not had showed up three days ago.) So they left it at that. That evening my mom had some major headache with sinus pressure radiating down her nose, eyes causing her sight to be blurred, she said she was in so much pain and she might loose her vision. They come in and drugged her with norco and left it at that, again, nothing done saying the doctor will be there tomorrow. This is only half of the story, my mom came there with a stroke and paralyzed on one side and she was left in bed without any PT activities until I called and made a huge deal about it with the social worker. When PT comes in, "oh, she is too tired." Well what are the plans? did you come back again? what are we doing to get this stroke patient the help she needs. Then they turn around and order her a hospital bed, w/c, hemi walker (Which had not been assessed to see if she can used it), commode (which they never see if she can used it until I called them and ask them to pull out the catheter that was leaking which they fail to manage. ) Very poor care coordinating all the way around. No bathe aides ( I don't know if they even have CNAs there) family does bathing for her. I am writing this because I feel that the hospital has not done anything to address my mom's current problem. I talked to RN and social worker, I feel that the social worker did tried to carry over my concerns but there was lack of follow up and follow through. Who ever is operating this hospital needs to pay attention to what is going on. Just because it is just another patient to them, it is someone love one, their only daughter, mother, son, HUMAN. OPEN YOUR EYES!!!!! AND STOP BEING IN A RUSH, LISTEN PLEASE.

Been with Kaiser for over 20yrs and my both boys were born here. Sad that their pediatrician Dr. Nakano retired in 2017. Love all my Doctors who treated me.