Jeff H, I am officially filing a complaint regarding the treatment of my mother at this hospital. She recently had a stroke and is a patient here. Kaiser took scans from her when she first arrived there. After three days there my mom recently has some fluid pocket build up in back of her head which cause her extreme intolerable headaches that is not being managed well, blurred visions, lethargic, increased incontinence. When I call and ask the RN to tell the doctor about this, she said she did and the doctor does not seem to think it's life threatening. I had to call the social worker and leave a message, later my family there told me that they gave the neurologist scan that they first did when my mom first arrived three days ago and looking at those scans the neurologist without visiting my mom said it was nothing to worried about (This is a new thing) of course it would not had showed up three days ago.) So they left it at that. That evening my mom had some major headache with sinus pressure radiating down her nose, eyes causing her sight to be blurred, she said she was in so much pain and she might loose her vision. They come in and drugged her with norco and left it at that, again, nothing done saying the doctor will be there tomorrow. This is only half of the story, my mom came there with a stroke and paralyzed on one side and she was left in bed without any PT activities until I called and made a huge deal about it with the social worker. When PT comes in, "oh, she is too tired." Well what are the plans? did you come back again? what are we doing to get this stroke patient the help she needs. Then they turn around and order her a hospital bed, w/c, hemi walker (Which had not been assessed to see if she can used it), commode (which they never see if she can used it until I called them and ask them to pull out the catheter that was leaking which they fail to manage. ) Very poor care coordinating all the way around. No bathe aides ( I don't know if they even have CNAs there) family does bathing for her. I am writing this because I feel that the hospital has not done anything to address my mom's current problem. I talked to RN and social worker, I feel that the social worker did tried to carry over my concerns but there was lack of follow up and follow through. Who ever is operating this hospital needs to pay attention to what is going on. Just because it is just another patient to them, it is someone love one, their only daughter, mother, son, HUMAN. OPEN YOUR EYES!!!!! AND STOP BEING IN A RUSH, LISTEN PLEASE.