Keck Hospital of Usc



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Consumer feedback about Keck Hospital of Usc

Jan Mallory
Jan Mallory

3 out of 5 stars

posted 1 day ago

The staff is exceptionally nice but there are problems: Parking is next to impossible. If you can find a place in the structure, it is free for the first two hours then $8 a day. Period. Even if you are only a few minutes over and had spent 20 minutes finding a place. There are only a few handicap spots and they are almost always full. There is no other available parking except for some street parking a couple of blocks away which is almost always full and quite a hike up a hill to the medical center. Impossible for a wheelchair. Keck really needs to do something about the parking problem.

Also, when my husband had a procedure recently, we arrived as scheduled at 5:30am. The operation didn't begin until 10am. It ended at 2:30pm. It was 11:30pm before a room became available. Meanwhile I had waited and waited for hours. With my bad back I couldn't get comfortable. Finally when we were given a room there was no place for me to sleep (although I'd been told by the doctor's office that there would be a fold out recliner) so I ended up on two hard wooden chairs tied together with my belt, end on end, by me with pillows on top. That lasted two nights! Apparently room availability is problematic. Although I was allowed to stay, it was not as welcoming as other hospitals we'd been in in the past who provided cots for a family member and sometimes even a fridge. We had to bother the staff for what should have been available items like Ice water, towels, etc. Also the cafeteria, the only place to purchase food, is very expensive. A packaged peanut butter and jelly sandwich was almost $5, so bring your own food. Hospital stays are never pleasant but only the niceness of the staff made this one bearable.

Dottie Hagood
Dottie Hagood

5 out of 5 stars

posted 3 days ago

I accompanied my husband to an appt with Dr Ray Matthews. Cardiology Dept & interacted with several staff members. I was blown away by their care, efficiency, & kindness. The office was impeccably clean & very comfortable. The hospital lobby waiting room was unbelievable. There was a baby grand player piano playing music, complimentary water flavored with fresh fruit for guests & a free cell phone charging station. Lunch in the hospital cafeteria- nice variety of items. We had coconut fish with fried rice & mixed broccoli, yellow squash & carrots. Delicious!

Maddie Holt
Maddie Holt

5 out of 5 stars

posted 1 month ago

Very understanding and professional. Great bedside care! The nurses are always very sweet and caring, and treat the patients like actual people.
My mom had back surgery done by Dr. Hsieh and he's honestly so amazing.
He took the time when he could to update me on everything that was going on, explaining in great detail.
I don't too much like hospitals, but if I had to pick one to be at, it'd 100% be here!

Darlene Torres
Darlene Torres

5 out of 5 stars

posted 4 months ago

I had surgery on Wednesday with Dr. Lindsey Reder, she is amazing. Very detailed and honest. I spent one night at Keck Hospital, the night nurses were all absolutely amazing to me. So nice, truly cared about my comfort and helpful. Awesome, patient care!

David Bennett
David Bennett

1 out of 5 stars

posted 2 months ago

I had brain surgery on 9/27/18 and have to say that the pain management protocol was horrible. Even when I told them certain medications didn't work, they continued to prescribe the same thing. I have a very high pain tolerance and if I say I'm in pain, I'm not kidding. I was discharged 2 days post surgery and was given 2 days worth of painkillers upon release. What a joke. I continue to have severe headaches after 6 days. My conclusion is that they don't believe you have pain or don't care. Either one is unacceptable given today's medical proof that pain (especially severe) hinders recovery.

I had brain surgery at Huntington Hospital 2 months ago and they explained the importance of pain management and encouraged me to let them know if I had any pain. I never expected not to have any but when I told USC it was an 8 on a 1 to 10 scale, they never took measures to correct the problem.

Finally, I was discharged without any real communication with a doctor. I wonder if they would treat their family members that way?

By the way, I made my concerns known, in writing on their website, while I was in the hospital and received no response even though I put my room number in my message.

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