Lake Charles Memorial Hospital
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feedback about Lake Charles Memorial Hospital
Daughter was taken by ambulance. While waiting for a permanent room daughter was given an IV and asked to sit in a temporary room. A nurse walked in asking if she had done a urinalysis. We stated she is dehydrated and could not go and she asked us to wait in the lobby until she had to go. We tried to explain she passed out and had a seizure and was brought by ambulance but the nurse was just rude and ignored what I had to say. Not sure about policy but I didn’t realize when you get taken by ambulance to this hospital you will just be directed to wait in the lobby I guess.
The staff has always been incredibly nice the few times I had to visit the emergency room. The remodel of the hospital is very nice. I like the pieces of glitter/gold through out the floor and they have built in outlets and usb ports next to the chairs in the waiting lobby. It helps when you have to make the time go by when you wait. I've never had a bad experience.
The patient does not come first and appointments and any follow up are done at staff convenience. My initial appointment was rescheduled to 8AM. The doctor did not show up until after 9AM. I sat in his office waiting for over an hour. This demonstrates how much they value the patient's time.
Second, everything is done by paper. Massive duplication of work taking basic patient information and medical history.
Third, I requested copies of my lab results. Most hospitals would gladly email or provide that information in a patient portal. Not Moss Memorial. I'm expected to take the time off work, drive an hour to go to their records department to get a copy. Again, no respect for the patient's time or life.
I'm looking to have my treatment done elsewhere. This place is too disrespectful of the patients time and money; and, any service they provide seems to be done at their convenience. It's pretty sad.
I Granda Hudson,would like to thank all
Of the Doctor's from the Emergency room department for taking care of me.
OnDecember 13,2018 when I took sick,even the Doctor's that we're having
lunch that day in the open area.How they stop what ever they we're doing
to come to my rescue,I thank God!for that and them.
Please check on your family. The nurses are rude, lazy and always on their cell phones, e sd specially on the night shift. My brother is a diabetic with no legs and was admitted with pneumonia. Was left full of poop for an hour. Had bloody bandages for a day which they refuse to change until the bed was a mess. He was also left hungry after surgery for breafast and lunch. They dont answer the buzzer either. They are totally in the wrong profession.