Lancaster Regional Medical Center
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feedback about Lancaster Regional Medical Center
Can’t say enough wonderful things about this hospital. All the nurses and doctors were so incredible and made sure I was comfortable the whole time I was there. Other than feeling awful, I couldn’t have had a better experience at their ER.
ER. Terrible with children. There was not a children's section and we were ignored during a major allergic reaction and asthama reaction. We were left fending for ourselves. No one checked on the child, we had to keep asking for help and medications. Everyone was sitting at the desks and turned their heads and on purposely turned away, avoiding eye contact because they didn't want to be bothered helping or speaking. No doctors immediately came in, just inexperienced NP's and nurses. How do you ignore children? NP's are nurses not doctors. Doctors have a degree for a reason. Your ER needs to be on the ball. Plus the room was filthy. Clean up your act in every way.
A tad upset. I've been here since about 9:30pm. I used the call button around 1:45am to ask for ice. I'm here because my throat is sore and I can barely swallow. The nurse was polite and brought me the ice and started to leave and then stepped back and ask "now is that all you want?"...as though I've ask for several things already tonight...like really?!? One cup of ice since 9:30 is too much to ask for when I'd rather be at home taking care of myself and lying down comfortably!! SMH
Update: I finally left at 3:45 am. I have DDD. I couldn't tolerate the pain any longer from being thrown in a room and not given a decent bed to lie down on that supported my back. Plus the pain in my throat was bad as well. Couldn't get relief from them so I went home and took care of myself. What a poor excuse of a hospital ER! I WILL NOT BE BACK!
They did an amazing job taking care of my fiance. Super nice, caring and attentive staff. They even brought my man a rose and gift bag when he we relased to go home. He has had a few surgeries at other hospitals and this visit far exceeded our expectations. Dawn, his overnight nurse was by far our favourite. She was extremely professional. She was firm but sweet, caring and able to joke around with us.
On the date of Thu., 06 Sept., 2018, I had my second or third emergency and ER visit during this past unpleasant week. This time... an ambiance had been summoned for me from the Columbia, PA Rescue Mission, to Lancaster Regional Hospital. I had severe body aches rated to approx. 10/10, persistent dry-heaves, and slightly-swollen hands, possibly due to my gouty arthritis condition.
The ambiance crew was with 'LEMSA' Inc., which is the local main ambatory Co. The amb. crew I had was professional, polite, and expedient in their duties. They asked some good questions as was to be expected, and secured me in for the easy ride to LRH.
The ambulance ride over to Lancaster Regional Hospital was a bit more enjoyable, than the actual visit. Mind you... my feeling on this hospital is not always grim. In some circumstances the experience has been more agreeable.
The Physician Assistant was OK... the RN who was assigned to me was an interesting fellow. Bald with a long beard... interesting style, and unique. Each to their own, I say. I have my own unique style which I prefer as well, and that's OK. The RN was professional, but he also had the bedside manner of a Gestapo agent. I received a double stick with the needle from the gentleman in his effort(S) for drawing a few tubes of blood to be tested--which is OK, and it does happen in this type of environment, but a more socially friendly bedside manner would have helped this review of his performance along, a bit. The IV consisted of Zofran to curb my nausea, and a saline solution to replenish my fluids, as well as having been administered an oral pain killer. This consisted of two pills, and which barely took the edge off of my severe musculo-skeletal aches.
The PA (Phys. Assist.) who's name is Steve... was fine. The PA exhibited a mild bedside manner, and expedient. I explained to him before my release from the ER cubicle that I am currently residing at the Columbia, PA Rescue Mission, and asked if the hospital could assist in my returning to the shelter. He told me that he would speak to the hospital staff (some type of nurse in the ER) and hadn't heard any response from him. Not sure what to think about that, but... It would have been more appropriate to give me a response on my question. But other than that, like I said... he was fine.
On my way out of the ER, I spoke to the nurse at the desk about if LRH might be able to assist me with transporting me back to the shelter in Columbia, and she explained to me that the hospital--although once having adhered to that type of policy... no longer participated in seeing to it that their patience...dont get stranded out onto the street, in the middle of the night. And I don't mind saying that it really pissed me off, and further goes to validate how a wealthy organization such as a major hospital/medical center... conveniently and arrogantly takes such an uncaring attitude towards the less-fortunate. The nurse wasn't by any means attitudinal like some hospital staff tend to be. She was quite helpful given the limited options which was within her scope of authority under the present hospital's policies. She had conveyed the message to me on this whole ride subject that
"...it had gotten problematic..."
... for the hospital to extend itself out to their patience, in that way. How such a policy would be problematic is absolute beyond me, but... what-ever. And I'm sorry, but... the hospital could stand to use a prescription for their conscience, because nothing says that a wealth hospital has disdain for the poor more, than one whicheaves one of its poor patience stranded without Shelter. Disgusting. A disgusting, arrogant and foolish policy, and pathetic.
In closing, my final determination of the professionalism of the staff was OK, but could have been better.
End of review.
- Andrew Easternman