Lewisgale Medical Center

Staff was great. Although I suspect management is atrocious. Also, I received out-of network bills for my hospitalist and a portion of room and board. I suspect the billing department has issues. I will be sending (suspected) fraudulent and surprise bills to vox's databases and filing formal complaints with all relevant regulatory organizations after I confirm with my insurance company.

I was seen today for lower back and leg pain, This had to be the best experience I've ever had in an Er.. The PA Adam Lunnie was top notch he listened to my problems and was very sympathetic and helpful.. The whole staff was helpful and welcoming, even the nurse checking me in and taking my vitals was very sweet and sympathetic ..I can't express enough how grateful I am for how you made me feel like a priority and not just another patient. I will definitely use Lewis Gale for any medical needs and highly recommend to family ,friends or anyone for that matter.. Thanks Lewis Gale for getting me back to half way normal and feeling much better...

The place is terrible, the staff are very arrogant and rude. They treat people with no respect, I have never worked in a place like this before in my life. They are very unprofessional, the first time i worked for this place it's like they didn't know what they were doing, they treat you like your very slow and you don't understand anything. The staff just love gossiping so much, they would leave me by myself even though I had told then i didn't know how to do this or that. It's like they did not want to put any effort into training me. One day I had asked for help, and never got the help I needed.

The staff were nice to me but a nurse violated HIPPA by looking up my employer and notifying other staff. My biggest complaint is I was grossly overcharged for a procedure and there's nothing they will do about it. I was charged over $10k more than Aetna or Google suggested was the absolute worst case scenario. I should have been charged 1/3 what they charged and this is area is far from the cost of living of San Francisco.

NEGATIVE 5 stars- what a joke of a hospital. Obsurd wait time while my fiance was in pain. Apparently ran by delusional liberal hippies. Rude, unprofessional, disgusting hospital. April Reynolds changed my fiance's medication prescription without consent from the doctor and now my fiance is have major discomfort due to not having the proper meds due to Aprils carelessness.