I was seen today for lower back and leg pain, This had to be the best experience I've ever had in an Er.. The PA Adam Lunnie was top notch he listened to my problems and was very sympathetic and helpful.. The whole staff was helpful and welcoming, even the nurse checking me in and taking my vitals was very sweet and sympathetic ..I can't express enough how grateful I am for how you made me feel like a priority and not just another patient. I will definitely use Lewis Gale for any medical needs and highly recommend to family ,friends or anyone for that matter.. Thanks Lewis Gale for getting me back to half way normal and feeling much better...

I went into the ER for a severe case of joint pain, accompanied by a 4 day long fever. My ankles were swollen and It took everything shred of grit I had to barely walk at all. The pain was progressing from my ankles, into my knees, eventually to my elbows and wrists. The PA I saw in the ER and the ER staff were fantastic. I'm not sure I've ever been more comfortable and pleased with the bedside manner. She talked me into letting them admit me because she was a little concerned with the rapid oeuvres soon of my symptoms, so she wanted to wait for some blood tests to come back before sending me home. I agreed.

Once on a floor, everything took a 180 deg turn. Never have I seen such incompetence and disregard for patient care. I will be filing a formal complaint and I will have my insurance company hold payment until adjustments are made to the charges.

I'll never go back there again.

Update: 7/25/18
My wife went to the ER today with what we think is a kidney stone. If you know anything about a kidney stone you know they are extremely painful. They left her setting in the hallway hooked up to an IV.......setting in a chair with no pain medication FOR 3 HRS! These people are useless. I wish I would have stuck to my guns and taken my wife to Carilion but, live and learn I guess.

I was having bad cramping in my intestines and also had a pain in my back that seemed to be coming from an area located exactly where my kidney was. We picked Lewis Gale because my doctor could not see me and it felt more like an emergency. In emergencies I use Lewis Gale. For my PCP I use Carilion. If I need a specialist I do research and find out who is the best regardless of which group they belong to.
Upon arriving at your ER we were instantly admitted and, taken the best care of in an extremely clean environment, by extremely knowledgeable staff. Your staff and facilities are in my book “second to none”.
I was given an IV, CT scan, urine analysis and consulted with a doctor. When all was done he stated that he felt I probably passed a kidney stone and should start feeling better. He further told us he reviewed the scan and saw nothing except diverticulitis. Other than that, he said “I was free to go home”.
The rest of that day and next I still felt bad, the next day I made an appointment with my Carilion PCP. She felt around and I asked her if it could be diverticulitis. Once she heard that the doctor had seen it she asked why I wasn’t given prescriptions for it. We instantly came to the conclusion that if there was a chance of it being diverticulitis, prescriptions were in order. After a day and half on the prescriptions I stared feeling better. Since the completion of the medications, my symptoms have gone away.

So that leaves me with these questions:
1) What does TB have to do with anything? I did not report any breathing problems except that the pain caused breathing to be difficult.

2) They state diagnosis was resolved but it wasn’t. In fact, it was it was only cured after seeing my PA and given a hint of what the problem was from a diagnosis from an MD that did nothing about it.

3) If an MD sees something and doesn’t do anything about it, shouldn’t I complain?

4) We paid over $150 for a nice visit but that is all it was a nice visit. For another $25 I got diagnosed correctly and given a cure.

5) If I bring in my car and pay for repairs and it isn’t done correctly I am reimbursed. Are you folks going to reimburse me for my time and pain and a misdiagnosis. Are you willing to split the cost?

6) Your survey asks if we were contacted within 24 hours. I’m not sure why you ask that if you have no intention of flowing up.

7) As stated for emergencies I use Lewis Gale. So far this has been a very effective policy. But when an MD misdiagnoses a problem and a PA immediately finds a cure…well it leaves me with questions about the ability of the doctor and of the institution they work for.

The fact that this has happened makes me rethink my decision to use Lewis Gale for anything.

Alain Nicolas

To Describe our mistreatment at this hospital would take hours. My husband almost died because he was ignored! He had a tumor on his Spine and 4 tumors in the brain. While giving natural childbirth of my second child we both almost died! If not for Gods intervening to answer my prayers, and one new amazing doctor who saved us both, I would not be here today to write anything. I gave 1 Star and that is for My Ob-gyn Dr.Gustafsun and the Ob-gyn Dr.Combs who was thrown into a horrible circumstance Delivering my second child because the staff ignored me. He managed to save both our lives when he could only save one. I chose my baby. He saved her, then saved me. He was a Hero that day. The situation he was put in was unfair. The situation I was put in was unnecessary. Had the nurses listened to me this would have never happened. He quit shortly after that! I would have to! These guys worked on me and were awesome. However since I was 13. I had been going to this hospital. Because of one Dr. that was Dr. Gus. If not for him, I would have left. Finally after My husband almost died. Myself and my Baby! I finally left and went to Roanoke Memorial. I followed my children’s pediatrician. Because he had left to! Since I made that decision. I have not been put in a life or death situation. Ever again! Twice my daughter almost died during delivery because of being short staffed. Then again when she caught MRSA at age two! She almost died from the absence of how to care for her. The Dr.s at Roanoke Memorial took control of the situation immediately. They saved her had I followed there instructions she would not be here today! I would not recommend this Private hospital to anyone. I really try my best to be fair. I direct people to RMH. If they start listening to there patients and lower there MRSA stat’s, This would help significantly! They are there to save lives not take them or destroy them. That is all I got for my Loyalty to this Hospital.
Or at least tell there patients that they did not have infectious disease contained or a higher standard to contain it. They may become a better private facility. I got nothing but the run around with them. When your child’s life is at stake and they sweep it under the rug. There is a huge problem. I took her and ran to RMH and they saved her. If I hadn’t she would not be here, My Healthy husband almost died there. Myself and my daughter twice. Oh not to mention our Fianance’s as well. They need to be held accountable for their mistakes when they are so obvious and reckless.

Without going into personal details let me just say there is a reason LG is such a small hospital and RMH is a major hospital. It's all about Vision and patient care