Los Alamitos Medical Center

Thursday, 9/12/19 @ 1:11 P.m.

KUDOS:
Manager Cindy, Process Interviewer Amy, Natalie Escort, Sonographer Katrina

KUDOS: Phone Appointment Receptionists: Jessica/Robert

REGARDING: Ultra Sound 9/11/19 – Appointment 9:30 a.m.

Thank you for phenomenal EMPATHY – 10+ professional services.

I salute the light within you.

Prayers/God Bless.

The Best Hospital! The Staff is so friendly, the facility is clean and the parking is great. Los Alamitos is Beverly Hills of medical communities and it all starts with Los Alamitos Medical Center, the Social Workers really care, the nursing staff is friendly! The Doctors are really the cream of the cream of the crop. This is your destination for so many health care professionals. The New Buildings are beautiful and the New Parking Structure makes getting in and out a breeze.

Tonight's E.R. experience was not to be believed. I signed in at 7:00 p.m. When I signed in there were three people in the waiting room. However, the back was very busy, which is understandable on a Friday night. I presented with excruciating pain all over my body, particularly my back and neck. I could not turn my neck. I told the triage nurse I had fibromyalgia and I had fractured a bone in my back last month, however I couldn't walk more than 50 feet unaided. The admitting nurse was very helpful and accommodating, as was triage. I was taken back to the E.R. and placed on a gurney to get an e.k.g. Then I was asked to wait in the lobby for there were no beds available. Fine, I understand that. When I got back to the lobby, about 20 people had come in and apparently, I had lost my place on the waiting list. Out of nowhere, I man appeared, and he was as high as a kite on drugs.(wearing an armband indicating he was a patient). He disturbed everyone. The lone security guard seemed completely unable to control him. He kept telling him to go outside and without 60 seconds, he came back in, harassing everyone in the waiting room. We were told they couldn't do anything (such as isolating him) and they cops "should be called, but we cannot right now."! WTH? I was there three hours, and he continued to pay cat and mouse with the security guard with was as ineffective as possible in controlling this patient. Whey was he not isolated in a separate part of the hospital? Any hospital I've ever been to, that would have been a given.

For some unknown reason - and despite the description of my symptoms, they insisted on running a blood test to test my cardiac enzymes. I don't understand that, since I did not present with signs even remotely resembling cardiac issues.

When my friend who was accompanying me checked to see when I would be taken care of (this was at 10:00 p.m.), she was told "'probably the middle of the night.

It was during this messy encounter at the E.R., that a nurse came out to take people's blood right there in the lobby, and administer pain medication.

I've never been to a hospital like this, and believe me, I would have to be unconscious to ever return.

The nurses and therapist were Rude. Maybe because they had to work over Labor Day Weekend. Therapist were the worst. Sent me home with one stocking that I must wear. Went for hip replacement. Once you leave the hospital you are on your own, except for a notebook.

My aunt was admitted to this hospital and all I can say is that this hospital is GREAT,!!! nurses are awsome they treat you like family,
food is also great!. This hospital is super cleaned!!!!. I definently will recommend Los Alamitos Medical Center to family and frends. Keep up the great work!!!