Los Alamos Medical Center
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feedback about Los Alamos Medical Center
I have no words for how bad this place it. I was in the hospital for 4 days with a newborn and they did not know he had jaundice until I was discharged. So I had to stay in the hospital again for the baby. Very incompetent people.
Then there was the issue of billings. We got a bill of over $4000, because they charged my room as private (when there were two bed in the room, and clearly was not private). Then I got a bill from Newborn services which did not go through insurance and was directly billed to us (it took a while to figure out that it was actually the hospital). So my husband called the hospital to give and insurance information, and they told us to wait until the new bill arrives. Now I got a letter from the hospital saying that they are going to send it to collection agency if I don't pay in the next 10 days. I received the letter after the 10 days have passed. I have been trying to get hold of the billing department for 2 days now and nobody has called me back yet. If this goes to collection, I will sue them!!
Had a problem with my foot which made it extremely painful for me to walk. Went in to get it checked out and the signage was very poor on where to go. I didn't want to wander through the whole hospital so I asked a nurse where to go.
I was visibly limping pretty badly but she didn't even offer me a wheel chair or crutches. Then she proceeded to lead me back and forth through the entire hospital as she tried to lead me to the right room - which exacerbated my condition considerably.
When I finally got in to see the doctor (eventually) and after a quick examination I was told there was nothing they could do for me and just to stay off of my feet for several days. Then I was charged a $120 co pay for 10 minutes and telling me not to walk around. They still didn't even offer me crutches or anything on the way out.
Watch out, this place is shady. They contract providers to come in from other hospitals in Northern New Mexico, who may or MAY NOT be in your network. They don't tell you they're not in your network, you just get a $1000 bill months later, and by the way, that money does not count towards your out of pocket max or deductible since it is out of network. And the hospital up here knows it and does not care because they are the only hospital in town, because where else are you going to go. Absolute garbage, the only way to protect yourself from this is to make sure every doctor, nurse, nurse practitioner, hell even the janitor cleaning your room, is in your network, and be prepared to wait if they're not. There is nothing the insurance company can do, and the hospital does not extend in-network status to contracted providers. Absolutely absurd, I wonder if the hospitals in Santa Fe are any good, or at least honest.
My child was born here. I have been stitched up numerous times here. The staff has always been helpful. Thankfully, it has been a few years since I have needed their emergency (or other) services.
Fantastic nursing staff, one doctor however, Dr Salim Amrani, was incredibly rude, horrible bedside manner, rude to my family and his own nursing staff, didn't seem to care about the welfare of my family member. Will not use or recommend LAMC until they figure out what they are doing.