Lubbock Heart & Surgical Hospital

My husband recently had a hip replacement at this hospital. We have experienced many hospitals and this is a top notch one. Every single employee we encountered were excellent. Our surgeon Dr Headrick and PA Julius were amazing!! The kind, professional, caring staff made this surgery process so awesome. We have been through many surgeries at different hospitals and this hospital has dedicated caring, skilled nurses, Jose, Jill, Leonel, Steven, Patrick, aides Cassandra and Diane were the best, PT therapist were excellent and all the orthopedic staff. Thank you for touching our lives.

My mother was taken to this ER the first of June for an AFIB heart issue. The ER staff was amazing, other than billing the Insurance company for morphine when she was never ever given such medication. When she was put into a room, the nurse that weighed her in the weighted bed said she weighed her at 177. Of course my mother is a very small person, and we KNEW this was wrong and told the nurse so. Soaking wet, my mother may weigh 130lb. When we left the hospital after 4 days, we noticed on all her paperwork the weight had been noted at 177 and never changed to reflect her actual weight!! . She was sent home with two scripts for her heart's AFib, and now we are in limbo until the doctor calls to see if her prescriptions were for a 130lb person or a 175lb person. Needless to say we are LIVID. This isn't a mistake like a missing fruit cup at a meal, this is a MAJOR fubar. Every medication given to her while in the Heart Hospital was based upon a 177lb person. The second day she was there, we finally asked if they were ever going to give her any of her daily medications. I suppose we must of put the nurse out, and reluctantly she brought ALL of her medications in one plastic cup. I promptly told the nurse that some of her medications cannot be taken together. Of course she said it was fine to take together. We did NOT take the medications together, and I promptly pulled out the meds she couldn't take at that time. Reviewing the detailed list of medications supposedly given to her while there, I noticed 2-5 meds at LEAST that she never ever received. So now this is more time out of my day to try and straighten this out. Ridiculous.!

0 star rating. I recently had an outpatient (approximately 1.5 hours surgery) at Northstar Surgical Center which belongs to Lubbock heart Hospital. A few weeks prior to my surgery I've verified what the Surgical center portion of my bill would be and I was told $5000 to $5500. I was also told to bring a certain amount with me to be paid the day of the surgery and this should come close to covering my hospital portion. That amount met my deductible for the year. A few weeks later I received a bill from Lubbock heart hospital that would meet my max out-of-pocket. Lubbock heart hospital chose to more than triple the amount of what I was told originally. The surgical center does their billing through Lubbock heart Hospital knowing that they can get a much higher payment from the insurance companies as a hospital rather than a surgical center. I tried to dispute this bill but was told since my insurance company paid their portion there was nothing I could argue. I would have never agreed to have this surgery for that amount of money. I brought this to the attention of my doctor and he said this is common practice for them and really wanted me to have my surgery at Covenant Surgical Center. Unfortunately, my insurance does not allow me to go to Covenant Surgical Center. I've since found out this surgery costs approximately $1000 for the clinic portion at most places for self-pay. Conveniently, the lady at Northstar Surgical Center is no longer there and everything goes through Lubbock heart Hospital.

The doctors and staff took excellent care of my mother. All nurses were friendly, caring, and knew what they were doing. All questions were answered. Everyone took their time to make sure we were comfortable with the decisions. The only negative was the cafeteria - although the food tasted excellent it was not heart healthy. The vending machines were also filled with junk food.

I arrived in Lubbock from my home state of South Carolina and immediately after the flight landed I started experiencing crushing chest pain. I was transported to the Lubbock Heart Hospital where I thought I’d be in good hands. I have a very extensive cardiac history and when you’ve had multiple heart attacks and you’re in active chest pain, a heart hospital is the place to be. And usually hospitals owned solely by doctors, such as LHH, have much better patient care then a public owned or for profit hospital system so I thought I’d be in good hands. When I arrived in the ED I was promptly seen by the nurse and dealt with professionally. The ER Physician is a board certified emergency doctor and not a cardiologist, which is not uncommon. After telling my story to the doctor she advised she was going to admit me, which as a physician myself I knew before I even arrived that with my history and symptoms I was going to be admitted. She called the cardiologist on call and told him via phone what was going. The cardiologist decided I needed a heart cath, which I agreed with professionally, but the cardiologist wanted to do the heart cath the following morning at 0800 (it was 9:30pm at night by this time). My bloodwork showed my heart enzyme called troponin was negative (which basically means it’s not an acute heart attack) so the heart cath did not need to be done emergent. As a cardiac patient I take 3 separate blood thinners - Eliquis, Plavix and Aspirin. Doing any kind of invasive procedure while on blood thinners is dangerous and comes with higher risks, especially heart procedures. Since I hadn’t even talked to the cardiologist myself to explain my concerns and discuss waiting the industry standard of 48 hours without taking blood thinners before surgery, I explained that to my nurse who then went and called the cardiologist. About 20 minutes later the nurse came back in and had a clipboard in hand saying that the cardiologist said that since I didn’t want to have the heart cath the next morning I was being discharged from the hospital. I could not believe what I was hearing. A cardiologist, making plans for an invasive heart procedure without first even talking to the patient himself is ludicrous. To do an invasive heart procedure while still actively taking blood thinners is flat out dangerous. I have never been treated like this before. Ever. They didn’t even know I was a Doctor, which shouldn’t make a difference. This place was a joke. If you want a doctor to make serious, life changing decisions on your behalf over the phone without even seeing you in person then Lubbock Heart Hospital is the place to go. I ended up going to another Lubbock hospital called Covenant Medical Center to have my procedure done. The cardiologist there actually thought it best to wait 3 days without my blood thinners before doing my prcedure. This turned out to be the best decision because during my procedure I had to get 3 stents. So if you want to live, go to Covenant medical center and avoid Lubbock Heart Hospital. The only reason they got 1 star is because I couldn’t give them any less.