Lutheran Hospital of Indiana
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Consumer feedback about Lutheran Hospital of Indiana
Rating mediocre due to Billings. On several occasions we received invoice for our portion of bill a full 11 months after date of service. Insurance paid their portion within 30 days of service. Totally uncalled for. Also had one first invoice a full 14 months after service that was not paid by insurance due to a coding error. Lutheran turned it over to a collection agency which I fought. After 18 months, Lutheran finally corrected their coding error and the bill was paid by insurance... sloppy billing department.
Extremely kind and caring nurses and doctors. They actually listen to all you say and work to figure out what's wrong. They actually care.
Terrible health network, administration has eroded patient satisfaction by not allowing physicians and patients to have a direct relationship. LPN’s and CNA’s should be trained to be more professional and should not have an intermediary role in patient care.
5 star service! The nurses are amazing.
Poor communication, heart department is very unprofessional.