Lutheran Hospital of Indiana
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feedback about Lutheran Hospital of Indiana
Focuses on the look of their facility more than the needs of their patients and staff. Some staff regularly work 12+ hours without breaks and even have difficulty finding time to use the restroom due to them being overburdened with patients. The result? Extreme staff stress, burnout, and patients not receiving the care they need and deserve. Communication between units is also poor and the sense of ownership and teamwork is in a critical state. Additionally, a RN was found sleeping while he was giving blood to a patient. This employee was NOT fired, but rather relocated to day side where the patient workload is even greater. A toxic member of the team to begin with who put himself above the team and the patients... and yet he was not dismissed. Understand that the priority here is on their IMAGE, not on quality. Beware.
Rating mediocre due to Billings. On several occasions we received invoice for our portion of bill a full 11 months after date of service. Insurance paid their portion within 30 days of service. Totally uncalled for. Also had one first invoice a full 14 months after service that was not paid by insurance due to a coding error. Lutheran turned it over to a collection agency which I fought. After 18 months, Lutheran finally corrected their coding error and the bill was paid by insurance... sloppy billing department.
Im her now in the ER i told then i have a stint and having chest pains 30 mins later still sitting in the lobby bout to leave and go to another ER this is a joke
I love this hospital . always had very nice doctors and nurses. They always took care of us and always found the problem that we had and took care of it.
Terrible health network, administration has eroded patient satisfaction by not allowing physicians and patients to have a direct relationship. LPN’s and CNA’s should be trained to be more professional and should not have an intermediary role in patient care.