I was extremely disappointed in Lutheran Hospital's care and lack of professionalism. I had a relative admitted to Lutheran, and I did not appreciate the quality of care and lack of professionalism. For example, my relative would use the call button to receive help to use the restroom. My relative would be waiting on average of 20-25 minutes. My relative would be pressing the call button multiple upon multiple times, and still no answer. I took it upon myself to help my relative use the restroom after waiting 25 minutes to only to get scolded by the nursing staff for doing so (even though I have a 4 year degree in the medical field and am fully qualified to take a patient to the restroom). It was irritating to watch the nursing staff laughing and talking at their stations while there was work to be done. Also, I did not appreciate the ER doctor's bedside manner. We had to wait about 23 hours to see an ER doctor. After I complained about how long we have waited, a doctor finally came and commented "I would have come sooner if I knew the family was present." Seriously? I could tell the doctor had an attitude. He made sarcastic and patronizing remarks to us. He was not helpful in giving us direction on what to do. He would just say "Well I am just an ER doctor?" We will never go back to Lutheran after this experience. They have forgotten the basics of medical care. It is truly sad.