Lutheran Medical Center

This is absolutely the worst medical facility in the area. Better off taking the drive to Wyoming. They have refused services to an at risk, disabled, adult. Making claims the at risk adult is holding the emergency room hostage because they admitted to having suicidal thoughts. Thank you to the grave yard nurse, Dana, and the physiologist, Christie D. When a concerned person voices said concerns Miss Dana accuses them of being attention seeking. Wonderful way to serve the pubic! Absolutely amazing!!

We almost lost our daughter to acute kidney failure when we brought her to Lutheran because they didn't bother to run any labs during our first visit to the ER. They gave her Tylenol, acted like we were wasting their time, and then sent us home. When her condition got worse, and we returned a week later, she had to be flown by helicopter to Children's Hospital to save her life. To make matters worse, a bill for our first visit, that we never received, was sent to collections. I am thankful that the ER doctor at our second visit took our daughter's condition seriously, but her kidney failure should have been caught sooner. There are some good doctors and nurses at Lutheran, but unfortunately, the lack of care our daughter received at her first visit ended up making the situation both medically and financially worse.

Introduction is a 5. Everyone is caring, kind and professional. They even give a time estimate of how long we can expect to be here. After the promised time has passed, very little/no communication about the status of a discharge—currently 2.5 hours over the promised time and the only discussion is when we initiate them. Always met with a very pleasant “sorry, we just don’t know.” 5 stars for medical capabilities, 1 star for running an organization and managing expectations.

Middle of the night ER experience: Security staff: super friendly and efficient. Medical staff: The EMT was awesome. A nurse and doc started off great, but their attitudes and presence went downhill. We felt like we were a hindrance and that since my Dad had cosmetic surgery with complications that it was what he signed up for and he had to suffer the side effects which was excessive bleeding, nausea and vomiting and severe pain. We were there from 12-6:30 which wasn't a big deal as he needed the medical attention. I wish he could've been admitted as we would've been more comfortable, but the last couple hours, there was a huge rush to get us out at the end. I am sure it was for financial reasons with insurance. When they were booting us, my Dad was in the wheelchair and had to go to the restroom before we left. Even though he specifically said he was nauseated and dizzy, the nurse walked away and had no one to cover in case of a fall. No discharge papers given, no real direction. It wasn't an awful experience, but definitely not a great one.

I get that the ER sees many things every day, but just because were JUST ANOTHER patient, doesn't mean you shouldn't take people seriously. Just because were not dying or have serious lacerations that are making you go above and beyond doesn't mean you can have an attitude or treat us like our problems aren't big enough for YOU! When we come to the EMERGENCY ROOM you expect to be welcomed, Instead we were made to like we should have never came. First impressions are everything and the people who first check you in, should be the first people to make you feel like you came to the right place ! "were going to figure this out, don't worry". Would have been nice to hear.