Lutheran Medical Center

Introduction is a 5. Everyone is caring, kind and professional. They even give a time estimate of how long we can expect to be here. After the promised time has passed, very little/no communication about the status of a discharge—currently 2.5 hours over the promised time and the only discussion is when we initiate them. Always met with a very pleasant “sorry, we just don’t know.” 5 stars for medical capabilities, 1 star for running an organization and managing expectations.

Middle of the night ER experience: Security staff: super friendly and efficient. Medical staff: The EMT was awesome. A nurse and doc started off great, but their attitudes and presence went downhill. We felt like we were a hindrance and that since my Dad had cosmetic surgery with complications that it was what he signed up for and he had to suffer the side effects which was excessive bleeding, nausea and vomiting and severe pain. We were there from 12-6:30 which wasn't a big deal as he needed the medical attention. I wish he could've been admitted as we would've been more comfortable, but the last couple hours, there was a huge rush to get us out at the end. I am sure it was for financial reasons with insurance. When they were booting us, my Dad was in the wheelchair and had to go to the restroom before we left. Even though he specifically said he was nauseated and dizzy, the nurse walked away and had no one to cover in case of a fall. No discharge papers given, no real direction. It wasn't an awful experience, but definitely not a great one.

I get that the ER sees many things every day, but just because were JUST ANOTHER patient, doesn't mean you shouldn't take people seriously. Just because were not dying or have serious lacerations that are making you go above and beyond doesn't mean you can have an attitude or treat us like our problems aren't big enough for YOU! When we come to the EMERGENCY ROOM you expect to be welcomed, Instead we were made to like we should have never came. First impressions are everything and the people who first check you in, should be the first people to make you feel like you came to the right place ! "were going to figure this out, don't worry". Would have been nice to hear.

The Best hospital I have Ever been in Ever...
All Staff & workers I had contact with during my recent stay treated me with extreme respect, dignity, friendliness, professionalism, & courteousness that I've ever been treated and I know as professional caregiver and that I wouldn't expect anything less because, I am the worst patient Any Clinic or Hospital could have.
I Never felt anxious or desperate to get out & away from Lutheran.
The Only grudge I had is that I Lost a Favorite Fluffy Robe because I Forgot to grab it & it Didn't nake it to Lost & Found

I took a friend in for surgery on 7/3/19. The people who checked her in were very nice & helpful as well as the nurse who gave me updates. Now after her surgery we got the bums rush. I was told that the surgery went well and was done approximately an hour early (Good news) although my friend was having a hard time coming out of the anesthesia. When I was taken back to see her the nurse told me that her numbers were good and I should go get my car and they would bring her out. What I saw when I got back there was my friend shaking, she couldn't hardly communicate - she was NOT ready to be released, she was barely out of anesthesia and her pain was definitely NOT under control. I could tell this just by looking at her and told the nurse this; she (the nurse) once again told me to go get my car, my friends numbers were good. They couldn't seem to get us out of there fast enough. Once we got on the road my friend started throwing up and asked me to get her home and hopefully she would feel better - And she didn't want to go back to Lutheran's after the way they treated her. She basically threw up for the next couple of hours. We ended up in the Swedish ER a couple of hours later where someone actually took the time to stop, look, listen and got the nausea under control, hydrated her, and got her pain under control. I can honestly tell you I will never go there myself & everyone I know will be fully aware of how the OR staff treats their patients. These patients (all patients) are people, vulnerable people, who are placing their lives in Lutheran's hands and deserve to be treated with compassion and respect.

Patients beware...