Mad River Community Hospital
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3800 JANES RD, ARCATA, CA 95521 USA

Address

3800 JANES RD, ARCATA, CA 95521 USA

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Phone

(707) 822-3621

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Consumer feedback about Mad River Community Hospital

Mad River Community Hospital
Reviewed from Google

2.8 out of 5 stars

James Landrum
James Landrum

5 out of 5 stars

posted 1 month ago

Had a 4 day stay here when I had a bowel obstruction. I was treated with care, the nurses kept me in high spirits, and I felt very looked after. Competent staff and comfortable rooms. The emergency room can be a little slow but overall, my experience staying here felt very homey and Surrena was a fantastic nurse. Very knowledgeable and comforting. Also got a free goodie bag.

Micah McDonald
Micah McDonald

1 out of 5 stars

posted 1 month ago

Worst experience at an ER EVER! I am extremely ill and was there just to put a gown on and have Dr Luu tell me he couldn’t help me. He was extremely rude and dismissive and should be fired based on how many patients have had so many similar experiences. I put my clothes on to leave, but they made sure to get my ID and insurance info before I left so they can send me a ginormous bill for NOTHING! I left that place bawling and will never return. It’s sad because I was born at this hospital and birthed two of my babies there. I refuse to pay for this experience and plan to report it. Absolutely unconscionable!
Edit to add: the nurse who checked me in was really nice, listened and showed compassion.
***2nd Edit to add: I don’t know what the response below is about. I haven’t been contacted or spoken to anyone from Mad River about this. Perhaps they mean that they intend to call me?***

Melinda Myers
Melinda Myers

2 out of 5 stars

posted 5 days ago

There needs to be two reviews here, a five-star review for the nursing staff. They were compassionate, sensitive to the indignities inherent in the procedure I was having, and they took outstanding care of me.

However, their billing department lacks competence, which could be costly if you don't know how to manage your own billing problems. In January I had a screening test. They billed it as if it were a diagnostic procedure. The difference is clear, and very well spelled out in numerous sources. One of those is the American Gastroenterological Association. In my former life prior to grad school, I was a medical biller and know something about those codes and their uses. In terms of direct effect on my wallet, they wanted over $800 they weren't owed.

The billing guidelines very clearly differentiate screening from diagnostic procedures, and the reimbursement differs between the two. I figured it was a simple fix. Send them the guidelines, they'd fix the error. After all, not only are there numerous sources related to this common problem, but my insurance company and my physician agreed that the procedure was screening and not diagnostic. Even after multiple letters to the billing department and the "patient experience officer", Mad River refused to re-bill, failed to provide their rationale for their billing, and threatened to send me to collections over the co-pay and deductible I didn't owe as those fees don't apply to preventative care.

I finally submitted an appeal directly to my insurance company to change the original billing, and they agreed. This is a common error, and one I assumed they'd correct once they were presented with the evidence.

If you are scheduled there for your middle-aged screening poke-n-prod, know you're entitled to have that billed as preventative, which means you DO NOT OWE a deductible or co-pay with most insurance plans. One way you might be able to help yourself here is to make sure the word "screening" is written on the consent form for the procedure.

Eric Hall
Eric Hall

3 out of 5 stars

posted 3 days ago

$938 before insurance ($257 after) just to check in and get an x-ray. $469 before insurance ($257 after insurance) to use the x-ray again (keep in mind the x-ray is owned by a separate company in Santa Rosa, and they still get paid too, about $9 per set of images after insurance). Pretty expensive for a hospital that operates in a low income, rural area. At least the medical records department is on top of their game. Rating improvement pending.

Alyssa
Alyssa

1 out of 5 stars

posted 6 months ago

5 stitches cost $5,000. I cut my hand at night after the urgent cares in the area had closed and I was worried that waiting until the morning to go to urgent care might cause infection/further damage. If I had known it would cost this much I would have risked it. Especially because when I got to Mad River there was only one doctor on staff, so I had to wait for 6 hours to be seen, defeating the purpose.

I've called to ask for a breakdown of my bill twice, one of those times the person I talked in the patient accounts department was completely rude and condescending. It was very clear she did not intend to help me or answer my questions. I went in to ask questions in person and fortunately met with someone much nicer. She told me I could file a complaint form and the hospital would investigate my case. So I filed the form and got a letter back that did not answer my questions or address my concerns, ignoring every specific point I made in my initial inquiry.

Also the hospital's online bill pay site is really really sketchy. The general appearance, the word "donate" in the address, and the lack of terms/conditions gives me no confidence in the site. I am absolutely not going to type my credit card number into it.