Mad River Community Hospital
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Address

3800 JANES RD, ARCATA, CA 95521 USA

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Phone

(707) 822-3621

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Mad River Community Hospital?

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Consumer feedback about Mad River Community Hospital

Mad River Community Hospital
Reviewed from Google

2.9 out of 5 stars

glookgatz
glookgatz

5 out of 5 stars

posted 4 weeks ago

I recently went to the hospital for a foot problem. The nurse saw me and I went to the waiting room to wait as there were sicker people who needed to be seen. What I witnessed then was a collection of incredibly entitled, whining people waiting to be seen. The only relief for me was when they were taken in to be seen BEFORE ME! When it was my turn, I was seen and even received the services of a surgeon. At the end of the day I got antibiotics but the only pain relief I needed was relief from the whiny, morons in the waiting room. Of course I’ll return if I ever need medical care again.

Alyssa
Alyssa

1 out of 5 stars

posted 4 months ago

5 stitches cost $5,000. I cut my hand at night after the urgent cares in the area had closed and I was worried that waiting until the morning to go to urgent care might cause infection/further damage. If I had known it would cost this much I would have risked it. Especially because when I got to Mad River there was only one doctor on staff, so I had to wait for 6 hours to be seen, defeating the purpose.

I've called to ask for a breakdown of my bill twice, one of those times the person I talked in the patient accounts department was completely rude and condescending. It was very clear she did not intend to help me or answer my questions. I went in to ask questions in person and fortunately met with someone much nicer. She told me I could file a complaint form and the hospital would investigate my case. So I filed the form and got a letter back that did not answer my questions or address my concerns, ignoring every specific point I made in my initial inquiry.

Also the hospital's online bill pay site is really really sketchy. The general appearance, the word "donate" in the address, and the lack of terms/conditions gives me no confidence in the site. I am absolutely not going to type my credit card number into it.

Sean Tessandori
Sean Tessandori

1 out of 5 stars

posted 5 months ago

I’m never going back to Mad River. If you can go to another hospital go there. If Mad River is your only option I’m sorry. Expect wait times to be long. I waited over 4 hours in pain laying on the ER gurney in the middle of the night-early morning. During which time I had to explain what a hot water bottle is to my nurse because he had no idea what it was. When the Dr finally showed up he gave the classic excuse that he has other patients. (He’s the only ER doctor I’ve seen there) He was incredibly dismissive of what I was telling him. When he asked which medication help me and I told him he called me a drug seeker. He then administer a shot for nausea and 2 bags of fluids then discharged me. I ended up going to St. Joseph‘s almost immediately after leaving to actually be treated.

Julie Smith
Julie Smith

3 out of 5 stars

posted 1 month ago

The nursing staff is top notch. The rest of my experience left something to be desired.

mary d
mary d

5 out of 5 stars

posted 1 week ago

They communicate very well compared with larger hospitals in the area