Mad River Community Hospital
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feedback about Mad River Community Hospital
I give it no stars. Absolutely the worst experience and almost deadly! Dr Yost was a complete a..hole. was in extreme pain and he said" what to you want me to do". No tests or x-rays. An $1800. Bill
Next day, I went to St Joseph hospital emergency and was admitted for advanced pneumonia and septic ..close to death.!
Mad River hospital should be shut down!
Had a 4 day stay here when I had a bowel obstruction. I was treated with care, the nurses kept me in high spirits, and I felt very looked after. Competent staff and comfortable rooms. The emergency room can be a little slow but overall, my experience staying here felt very homey and Surrena was a fantastic nurse. Very knowledgeable and comforting. Also got a free goodie bag.
Worst experience at an ER EVER! I am extremely ill and was there just to put a gown on and have Dr Luu tell me he couldn’t help me. He was extremely rude and dismissive and should be fired based on how many patients have had so many similar experiences. I put my clothes on to leave, but they made sure to get my ID and insurance info before I left so they can send me a ginormous bill for NOTHING! I left that place bawling and will never return. It’s sad because I was born at this hospital and birthed two of my babies there. I refuse to pay for this experience and plan to report it. Absolutely unconscionable!
Edit to add: the nurse who checked me in was really nice, listened and showed compassion.
***2nd Edit to add: I don’t know what the response below is about. I haven’t been contacted or spoken to anyone from Mad River about this. Perhaps they mean that they intend to call me?***
There needs to be two reviews here, a five-star review for the nursing staff. They were compassionate, sensitive to the indignities inherent in the procedure I was having, and they took outstanding care of me.
However, their billing department lacks competence, which could be costly if you don't know how to manage your own billing problems. In January I had a screening test. They billed it as if it were a diagnostic procedure. The difference is clear, and very well spelled out in numerous sources. One of those is the American Gastroenterological Association. In my former life prior to grad school, I was a medical biller and know something about those codes and their uses. In terms of direct effect on my wallet, they wanted over $800 they weren't owed.
The billing guidelines very clearly differentiate screening from diagnostic procedures, and the reimbursement differs between the two. I figured it was a simple fix. Send them the guidelines, they'd fix the error. After all, not only are there numerous sources related to this common problem, but my insurance company and my physician agreed that the procedure was screening and not diagnostic. Even after multiple letters to the billing department and the "patient experience officer", Mad River refused to re-bill, failed to provide their rationale for their billing, and threatened to send me to collections over the co-pay and deductible I didn't owe as those fees don't apply to preventative care.
I finally submitted an appeal directly to my insurance company to change the original billing, and they agreed. This is a common error, and one I assumed they'd correct once they were presented with the evidence.
If you are scheduled there for your middle-aged screening poke-n-prod, know you're entitled to have that billed as preventative, which means you DO NOT OWE a deductible or co-pay with most insurance plans. One way you might be able to help yourself here is to make sure the word "screening" is written on the consent form for the procedure.
I was admitted around 9 pm on a Sunday night. The male nurse blew out two veins in my right arm after I told him my left arm was the arm most commonly used. He told me it was closer to the IV machine. I dripped blood on the bed, my gown, and on the floor. Then he very roughly used my left arm. It worked. Go figure. Dr Luu came in looking very angry. I explained my pain. He got a portable ultra sound machine and checked my abdomen. Calling it a crappy machine, I was sent for x-rays of my belly. Luu then told me that I had "a lot of stool in there." I told him I had not been constipated and did not know why I had this accumulation of stool. I was very frustrated. He claimed that my uterine fibroid was pinching the bowel and that I just needed to use some laxatives to clear it out. "We see people like you every night," said the rude Luu. He asked if I wanted a CAT Scan but cautioned me that they "cause cancer." I was quite upset, having lost my mother to cancer. I asked to have privacy to talk to my daughter and husband who were in the room with me. I reluctantly decided to go see a primary care physician before I ordered a CAT Scan (which I did two days later and had an MRI). Luu sent in the nurse who told us that the "doctor" had sent him in to get my decision (chicken to face my family). Luu is rude, uninformed, and just wants to get you out of the ER. I was humiliated to be told that I just needed a laxative and move my bowels. I have since taken my case to UCSF, and I am still undergoing tests. This so called Dr. Luu has ZERO bedside manner, and the nurse was just as horrible. NEVER NEVER will I go to the Mad River ER again.