We waited over 4 hours, went into triage twice and was very misinformed as the durantion of Time it would take to be seen. Apparently many folks would be seen before us due to the fact they they were not being seen by an actual doctor. Going on hour 5 now. Honestly I’ve had better treatment in 3rd world countries
Just moved here 2 weeks ago from the Bay Area and ended up at Marshall Hospital on Tuesday. What a wonderful surprise. Staff from check in, nurses, to doctor's were caring and concerned. Had a bit of wait in ER waiting lobby but that is to be expected. Once in ER staff was busy taking care of me. El Dorado County should be proud.
Took excellent care of my father-in-law. Jess his nurse in the ER was fabulous and Dr Long was really nice as well.
Incompetence can kill people.I called this hospital and they told me that they could help me refill my medications. I told them exactly what they were over the phone and, that I have been taking them nfor over 15 years. I had just moved up to El Dorado county and was waiting for my insurance to change.They said come on down.
When I arrived, they took all my information including the list of medications and were extremely nice. They then took me into the examination room, took my vitals and I waited.
The blond female doctor showed up and questioned me about my entire medical history. She had an EXTREMELY COLD beside manner and lifeless blue eyes. It was like she wasn't even human. She was like robot like you see in those movies.
After listening to my entire medical history she said she said would not refill my medication. She then said my blood pressure was high and was I having any chest pains? I said," no, it is probably because it is so hot outside, and why didn't they tell me they couldn't refill my medication over the phone so I didn't have to waste 90 minutes of my day?" She said "that would have been illegal". I said "there could be serious consequences if I stop taking my medications such as, loss of consciousness and other serious side effects." She said "in that case please call 911." I said "I can't call 911 if I am unconscious". She asked agin, Are you sure you are not having any chest pains? I said no. She seemed eager to crack open my chest and take a look at my heart as I stared into those lifeless cold blue eyes.
I said "I have to get out of here and find a doctor who cares about the welfare of their patient." The whole staff got very upset and said "Oh no you can't go. You have forms to fill out".They looked like they were going to call security or worse, tie me down and crack open my chest so, I stayed, wasted some more time, played their sick little game and finally left.
That doctor was the most cold, uncaring, person I had ever met. She should get a job putting down puppies, kittens, and baby rabbits.
She would be perfect at it. She had NO compassion, no heart, and no soul. Really seemed like an android.
I don't know what is wrong with her but, she should NOT be practicing medicine.
Second experience with Marshall Hospital. I was going to go in and get a simple biopsy. They couldn't get the time correct for three different appointments and they had all these extra things they were planning on doing in the operating room they had never told me about.
I said, "I don't think so."
Incompetent doctors and nurses can kill patients very easily.
Marshall Hospital doctors and nurses in both the emergency room and ICU showed professionalism, care and thoughtfulness during a loved-one's recent emergency and subsequent death.