Mason General Hospital & Family of Clinics

BUYER BEWARE !!!!!!!!! I had the displeasure of using the orthopedic services at MGH, They took 4 x-rays of my knees and charged my insurance over $1,400.00. For the reading of the x-rays they charged $335.00. My co-pay was like $125.00 THIS IS HIGHWAY ROBBERY. I called a private company called TRA imaging on Lilly rd. in Olympia and got a quote for the exact same medical code for the x-rays. Their quote was like $125.00 for all 4 x-rays.... My co-pay would have been like $15.00 for the x-rays. I wrote a letter to the hospital board of directors, the CEO and CFO. I received a reply from a financial lackey. He went on to thank me for bringing this up and that they have over 7,000 medical codes they are reviewing. and a lot of blah blah blah to the extreme. The decided to reimburse me 25% of my cost but absolutely nothing to my insurance company. No wonder our health care system costs so much nowadays with hospitals ripping off the people (and insurance companies) that they are supposed to be committed to serve. Here is the second part of MGH's so called mission statement. AND LIE!!! We conserve "PATIENT" and community resources through a sustainable, "FINANCIALLY VIABLE", coordinated system of health care delivery. So what ever you do, DO NOT HAVE ANY IMAGING DONE BY A HOSPITAL...... SHOP AROUND...

I'm a bit biased here, this hospital took the time to actually check my children when they were sick, unlike Bremerton hospital, and saved their lives. Never had a bad experience here. They practice medicine not the who's-worth-more-money game! I'll chose the longer drive over Harrison hospital any day.

Always get great service.

Went to the ER and was introduced to the filthiest hospital room I have ever seen. There was garbage overflowing onto the floor, stained linens, full dirty laundry bag, and what looked like feces smeared into the floor. I was talked to by a doctor, had my blood drawn and tested, taken for a CT, and sent home with two prescriptions to mask my symptoms. The next day I went to another ER, was admitted, and in surgery within 12 hours, followed by a four day stay. So Mason General found nothing wrong after a verbal examination (they didn't even look at the area of concern), testing, and imaging and told me to go to work the next day. This was also with no one in the waiting area and only one other person in the ER. My advice is avoid this hospital if you can.

Just moved to the area and pregnant with twins. When I came in to deliver, was taken care of by AMAZING staff from the get-go. So far I have No Complaints about my care. Everyone is very professional and bedside manner is great. Very attentive and kept me informed of every single thing they were doing.