Medical Center of Arlington

Address

3301 MATLOCK ROAD, ARLINGTON, TX 76015 USA

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Phone

(817) 465-3241
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Emergency service available

3301 MATLOCK ROAD, ARLINGTON, TX 76015 USA

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Consumer feedback about Medical Center of Arlington

Medical City Arlington
Reviewed from Google

3 out of 5 stars

A Marie
A Marie

1 out of 5 stars

posted 2 weeks ago

EDIT: after their reply, I gave the number a call today 03/01 3:20PM. What a great way to try to clear up this issue other than to have your agent -who I’m assuming specifically handles customer relations- pick up the line & hang up. Beyond unprofessional.

I gave birth at this hospital. My stay was great. The nurses were amazing. My anesthesiologist was quick & very professional, you could tell he was really experienced. Overall, my labor & delivery was very very smooth and all of the medical staff were kind & considerate. The negative portion of this review has nothing to do with the medical part of my stay but since it reflects on the hospital I still feel like it made my overall experience negative.

What I don’t like is how the records department is very disheveled and unorganized. Twice they came into my room thinking I was someone else, the second time they even gave me a birth record to verify and it wasn’t even for my child. They didn’t come back until the moment I was being discharged, we had to get a nurse to contact them so we could finish up the birth certificate details. Even then, they just handed us the paper and said if there were errors their computers were down so they couldn’t fix them. There IS an error on the birth record but they made it pretty clear that they couldn’t fix or do anything right.
It’s now 5 weeks later. I had called them a few weeks ago, no call back. The record will remain incorrect until I pay out of pocket to fix it AND I still don’t have a birth certificate for my child. I’m not sure if that’s on the city’s side or if these ladies messed something else up too.
How can you run a women’s hospital with x amount of births every day, and have such a disorganized birth records department?

Thelma Zepeda
Thelma Zepeda

5 out of 5 stars

posted 2 months ago

Went to visit my niece after giving birth last night at 9pm. The nurse had just taken the baby to the nursery. I had my 82 year old grandmother with me. She was there to meet her first great great grandchild. Nurses were super sweet to my grandmother and didn’t hesitate to offer bringing the baby back. They were super friendly and very helpful.

Pete RawR
Pete RawR

5 out of 5 stars

posted 3 weeks ago

Professional and courteous staff, they went above and beyond my expectations to make sure that I was in the most minimal pain possible during my gallbladder attacks. The process went smooth and my recovery is going very well. I Highly recommend this hospital to anyone. Great job guys and thanks again for all the help, you all are the best!

Sonia Gutierrez
Sonia Gutierrez

5 out of 5 stars

posted 4 weeks ago

I just delivered my 3rd baby here. I was scared to come here because of the reviews but im glad i tried it out the whole staff was really nice they made me feel comfortable. Everything was nice and clean. They made my family feel welcomed. I would sure recommend it.

Shelby
Shelby

5 out of 5 stars

posted 2 weeks ago

Came to this hospital when I found out my son had passed in my 8th month of pregnancy. They made the entire process that me and my husband went through a little bit easier all things considered. The nurses and staff are amazing and I couldn't of picked a better hospital. They are always quick but not to quick to send you on your way with out diagnose you. I absolutely hate hospitals I'm terrified of them and this is the only hospital I will ever go back too.

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